Client Success Summer Intern - London

S&P Global Market Intelligence:
Brokerage, Research, Sales & Trading (BRST)
The Role: Client Success Summer Intern
The Location: London, United Kingdom
The Team: The team is responsible for managing all non-commercial aspects of BRST customer relationships in EMEA, ranging from end-user support & training to strategic engagement on new releases, initiatives and product offerings. The BRST business segment comprises a unique set of workflow and data solutions and in EMEA we have a broad and diverse client base including some of the region’s largest banks and financial institutions. We place great emphasis on building and maintaining strong client relationships. We collaborate closely with Client Success teams in other regions and with other departments including sales, product strategy, product development and technical support.
The Impact: Client Success is a critical part of our organization as we play a central role in ensuring that each customer has an excellent experience working with our company and our products. Ultimately, our work is a primary driver of revenue growth for the firm. We are also the eyes and ears on the ground with our customers and other teams rely on the feedback and intelligence we gather. The intern will learn about what we do and will support us in our efforts.

What’s in it for you:
Opportunity to learn about the BRST suite of products - workflow and data tools which are relied upon daily by thousands of professionals globally in key financial markets
Gain client-facing experience
Work on and help lead important internal projects

Responsibilities:
Learn the business needs and main use cases for our products and the financial markets they serve
Learn the core features of our main products and deliver a demo on each product
Help to manage our customer support queue and respond to client queries
Help with internal reporting, ad hoc tasks and project work

What We’re Looking For:Key qualifications:
Currently studying for a degree
Proficiency in MS Office applications

Soft Skills:
Interest in exploring a career in financial markets and/or FinTech/data
Excellent verbal and written communication skills
Confident and friendly manner

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

----------------------------------------------------------- 203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

Job ID: 284083
Posted On: 2023-03-13
Location: London, United Kingdom