Role Overview & Mandate
Executive Summary
Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happy team...
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Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happy team as Breakfast Supervisor!
Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, and moments to grow while helping our colleagues reach their potential and opening the door to their next opportunity.
As a “We Always Care” employer, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career!
Joining our independently owned and 5 Star service hotel, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:
- Service Charge
- Complimentary night stays for 2
- Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
- Employees and Friends & Family rates across our sister properties
- Complimentary meals on duty
- Refer a friend bonus up to £200 per referral
- Cycle to work & workplace pension schemes
- Employee recognition schemes and Social Committee events including gala dinners and much more!
Key Duties and Responsibilities:
Ensure to maintain a personal attitude of a high standard and quality, which produce efficiency and productivity of the department, ensure that opening and closing are completed as per agreed standards.- Ensure that the restaurant is set up properly for each service, that the team members are following grooming standards and that all the service stations are fully stocked, clean and free of damage.
- Lead the team to ensure they provide polite and efficient service at all times, ensuring daily briefing are conducted, opening and closing duties and assigned tasks are completed, preparing floor plan, focusing on customer service.
- Monitor the quality of products and service via spot-checks, quality checks, observation and feedback.
- Assist with clearing, re-setting tables, taking orders, serving food and drinks, and other operational duties when necessary.
- Monitor clock in and out (or sign-in and sign-out for agency) of the team members on a daily basis and take corrective actions when needed;
- Deal with guest complaints and seek a positive outcome.
- Communicate effectively with the team, peers and higher management.
- Assist in other Food & Beverage areas as and when required.
We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team!
Royal Lancaster London is based at Lancaster Terrace, London W2 2TY and the closest tube station is Lancaster gate on the central line underground.
#JoinOurHappiness.
