Role Overview & Mandate
Executive Summary
Support Engineer Royal Greenwich is proud to be a borough synonymous with first class modern services. A world...
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Support Engineer
Royal Greenwich is proud to be a borough synonymous with first class modern services. A world heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed and well-run authority.
We have also recently published our first digital strategy. To make that strategy into a reality, we need to hire a new digital, data and technology team to join our existing skill set.
In your role as Support Engineer, you’ll play a key part in our application support function, which is driven by outstanding customer service. You’ll provide desk-side and remote support to our 4000 office, home and remote workers. By supporting staff in the use of end user applications, platforms and hardware, you will help keep the organisation online, allowing us to deliver important services to our residents. Our digital strategy demonstrates the need for a modern support function which is always data and user-focused, and you will help make this a reality.
Using your ability to develop practical and creative solutions to technical issues, you will deliver a high quality, user-centred focused service to our staff. You’ll also be part of our wider support function, working with the service desk, mobile support and infrastructure teams to solve complex problems.
We’re looking for kind, efficient people who like to work in a team and who will go out of their way to support their colleagues and the staff that they serve. You should be a positive person who likes to solve problems and develop yourself.
You should already be working in a technology support function or similar role, with some knowledge of hardware and application support and maintenance.
This is a great opportunity to join a thriving and passionate team. In return, we offer a range of benefits which include:
- Annual Season Ticket Loan
- Learning and development opportunities to maximise your potential, including excellent apprenticeship opportunities at all levels
- Reduced rate Gym Membership
- Eyecare Vouchers
- Cycle to Work scheme
- Long Service Awards
- Generous Annual Leave entitlement and
- Excellent Pension Scheme
- GreenwichCard which entitles you to discounts at local businesses
- Employee Assistance Scheme including external counselling service
- A range of flexible working arrangements
- Staff networks
Benefits of working for us
With offices based in the heart of Woolwich, Royal Greenwich is a great place to live and work.
Benefiting from excellent transport links ranging from buses and tubes to trains and ferries, along with the Elizabeth Line, Royal Greenwich is one of the easiest boroughs to get to and navigate your way around. It takes 21 minutes to get into central London and 10 minutes from The O2.
For an informal discussion about this opportunity, please contact Elliot Mitchell; elliot.mitchell@royalgreenwich.gov.uk .
Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.
Advert Close: All vacancies close at midnight unless otherwise stated.
How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.
Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.
Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.
