IT Assistant

Rondanini are the UK’s primary supplier, producers, and importers of fine, quality Italian foods. Having supplied many restaurants, retailers, and other food service groups since 1989, we are renowned for our innovative, pragmatic, and creative approach to food solutions.

Here at Rondanini, we are intentional in seeking new and improved ways of working and creating from food all the way through to technology.

Our IT department thrive on improving systems and infrastructures, which in turn supports departments to thrive in their work and the wider business.

Though we thrive, this is not to suggest that everyday does not present new challenges, but we see challenges as the building blocks for our learning and development as well as accessing new technologies. We are intentional in providing the resources where necessary for our IT team to grow within their careers and find their niche through exposure in different areas of IT needs across the business.

We are looking for an IT Assistant to support the head of IT by being the foreperson for daily IT support. The successful candidate will also support in devising a library of resources for employees and managers, improvements to existing procedures and systems to ensure business continuity. This role will be a group function, across three business, so rest assured, it will never be a dull day in the office for those seeking new challenges and are solution orientated.

This is a full-time role, based in our Head Office in Herne Hill (SE24 0HG). Unfortunately, Visa sponsorship is not available for this role.

Monday – Friday 08:30 – 17:30 (40hours per week)

Salary: £30,000 + KPI’s

PRIMARY PURPOSE

The IT assistant with support the Head of IT with the day-to-day IT Tasks, managing first line support. Initially, the IT Assistant will shadow the Head of IT and begin to map out current processes and procedures generating a library of resources for employees and managers, and to ensure business continuity.

ROLE RESPONSIBILITIES

· Provide 1st line support to the Groups UK offices and staff, as well as, providing strategic support to the Head of IT.

· Take control of the IT Ticketing system, FreshDesk, resolving issues and escalating, where required whilst prioritising multiple open case.

· Shadow the Head of IT and generate procedural documentation.

· Maintain an asset register.

· Install and configure computer hardware operating systems and applications

· Monitor and maintain computer systems and networks.

• Alongside the Head of IT, troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Establish a good working relationship with colleagues, across all departments.

· Onboarding:

· Working alongside HR, ensure a smooth IT onboarding process for all new employees across the group.

· Set up new users' accounts and profiles and deal with password issues.

· Plan for and ordering of new IT equipment, ensuing a realistic inventory whilst keeping within budget.

· Provide systems training, as required, to new user taking into consideration varying technical ability.

· Any other task as reasonable required by the Group.

PERSON SPECIFICATION

• Experience as an IT Service/Support Engineer or similar role, preferably in a multi-site organisation but not essential;
• Previous basic networking experience.
• Working knowledge of Office 365 Admin Portal (New user creation, configuration);
• Excellent communication skills;
• Ability to prioritise and manage conflicting deadlines.

Job Type: Full-time

Salary: From £30,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Employee discount
• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• London SE24 0HG: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Expected start date: 06/03/2023