Role Overview & Mandate
Executive Summary
Brown's Hotel is London's first hotel. It opened its doors on Albemarle Street in 1837. Since then we have hosted famous guests from all...
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Brown's Hotel is London's first hotel. It opened its doors on Albemarle Street in 1837. Since then we have hosted famous guests from all walks of life. Located in Mayfair, we are just moments away from the famed Bond Street boutiques, Dover Street Market, The Royal Academy of Arts and many independent art galleries.
The Position
Do you know your city like the back of your hand? Do you want to be the first and last impresssion our guest receive? And are you passionate about bringing the best of our hotel and city to the discerning guests of a world-leading luxury hotel? Then we would love you to join us as Doorman at Rocco Forte Hotels.
You will ensure every guest’s stay is enriched by extraordinary local experiences. You’ll be passionate about giving five-star treatment, adept at anticipating guests’ every need and exceeding expectations and deliver a smooth and efficient ariival and departure service and ensure the best guest journey from a warm welcome to a fond farewell.
A warm and intuitive people person and experienced porter, you will thrive working in a team, communicating with colleagues with confidence and sensitivity, supporting the Head Concierge and Assistant Concierge in the smooth running of the department, and working alongside the Luggage Porters to give guests the warmest welcome.
Naturally, you will be a guest service focused individual and passionate about delivering world class London hospitality to all our guests.
Ultimately, your insight, commitment and pride in your work will make you an integral part of the Rocco Forte family.
Why join us at Rocco Forte Hotels?
At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers. We also like giving our Team Members the very best benefits such as discounted rates at any of our 5 star properties from just £25/ €36 per night, a 50% discount in all of our F&B outlets, discounts across some of our Rocco Forte Spas and many more.
