Customer Service Executive, Pharmaceutical

If you are an inspirational Customer Service Executive with an eye for detail, natural customer rapport, excellent organisation skills and enjoy working as part of a busy team, then read on...

About Us:

We have a unique UK office based in Reigate based in a Victorian house with private parking, within 5 minutes walking distance to town. The UK team is small and has a supportive family environment. We have enhanced holiday, an annual bonus scheme (Company performance), enhanced employer pension contributions, as well as regular social events, summer parties and team building events.

Since our founding in 1878, we have been continuously developing our company and JRS plant fibre technology to meet the needs of the modern world. Today we research and produce innovative plant fibre-based solutions for a wide range of industries and applications at over 90 locations worldwide, working closely with our customers. We use our experience and expertise to research and develop wide ranging plant fibre-based solutions which improve products or as sustainable additives in road construction, our plant fibre technology is behind many everyday objects, delivering more quality of life and better health.

We are recruiting for two Customer Service Executives to be based in our Reigate office, reporting into the Office Manager.

The role:

• You will be the first point of contact for general customer enquiries.
• You will be responsible for order processing for pharmaceutical and cosmetic customers in the UK and Ireland. This includes entry on to internal SAP systems, logistical organisation, invoicing and liaising with suppliers and customers regarding all delivery issues and special requests.
• You will provide administrative support for the Sales Managers through the provision of sales figures, analysis of customer delivery patterns and uploading of customer files.
• You will monitor stock levels in line with customer requirements and reconcile stocks in the UK warehouse on a monthly basis, ensuring adequate levels of stock are ordered without incurring unnecessary storage charges.
• You will liaise with relevant Departments to ensure non-conformance and damages are assessed and logged appropriately.
• You will be dealing with a high volume of quality issues, with often lengthy wait times. These must be handled diligently and methodically until close of procedure.
• You will be responsible for collating and fulfilling customer requests for samples and ensuring sample stocks are adequate to meet these requirements.
• You will ensure that the internal SAP system is kept up to date in terms of customer details and prices.
• You will provide holiday and phone cover cross all customer service business units.
• You will work alongside the office team in maintaining and updating all records regarding Good Manufacturing Practice (GMP) standards.

To be successful, you will need:

• 5 years’ experience in a customer services role.
• Excellent problem-solving skills.
• Ability to stay calm under pressure.
• A flexible and hands on approach.
• A polite and professional manner when dealing with customers and suppliers alike.
• An ability to communicate clearly and concisely.
• Excellent organisational skills.
• Knowledge of SAP preferable but not essential.
• Excellent working knowledge of MS Office (Word/Excel)

What we will offer:

• Salary range of £28,000 - £34,000
• 36 days holiday per year (including bank holidays)
• Excellent bonus scheme
• Company pension
• Private healthcare

If you believe you have the right attitude, experience and enthusiasm, we would love to hear from you. Please apply with a comprehensive cover letter that details your career highlights along with an up to date CV and we look forward to reading your application.

We look forward to working with you!