Customer Service Administrator

Our client, Legal & General, is currently looking for a Customer Service Administrator to join our Workplace department to support with administrative duties and occasional outbound telephony work.

The successful candidate will support our Pensions customers and the Workplace team with admin duties such as maturity packs, quotations, printing, posting and other admin tasks. The role will also involve occasional outbound calls to customers to clarify their information, this is NOT a contact centre position where you handle volumes of inbound calls.

Therefore, we are looking for candidates with great attention to detail, communication skills, ability to handle high work volumes and a good understanding of what it means to provide outstanding customer service.

What we can offer

• Competitive pay of £14 per hour, inclusive of holidays and with weekly pay.
• Customer Service experience is essential (administration/pensions experience is preferred) and full and comprehensive training is provided.
• Sociable and flexible working hours – core working hours are Monday-Friday, and very flexible, with the earliest possible start time of 07:30 and earliest finish time of 15:30,no late evenings or weekends! This is a full-time role (35 hours per week).
• Overtime is sometimes available at up to double time.
• The role will be predominantly based out of the L&G office in Cardiff (minimum of 4 days per week in the office, with the option to work 1 day a week from home).
• The start date for this role will be in June.
• This is a temporary position, initially for 30 weeks, however extensions and permanent positions may be available. The successful candidate will also have access to the internal vacancies board and will be able to apply for exclusive permanent positions and other temp opportunities.
• Upon successful completion of the full contract, workers will receive a lucrative retention bonus of 10% of all hours worked.

Job Types: Full-time, Temporary contract
Contract length: 6 months

Salary: £14.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends
• Overtime

Supplemental pay types:

• Loyalty bonus

Application question(s):

• Do you have any criminal convictions, CCJs, IVAs or bankruptcies that we need to be aware of? If yes please provide details.
• In the past 3 years have you been dismissed by an employer? If yes please provide details.
• What is your current notice period/availability to start?

Work Location: In person