Customer Service Advisor

Are you looking for a new challenge, fancy trying something different?

We are looking for people who like to be challenged every day, learning new things and working with great people. We’re looking for someone who is innovative and seeks solutions to every challenge; striving to be better tomorrow than they are today…

Bring with you the ability to communicate well with customers, both verbally and in writing, attention to detail, a way with numbers and a problem-solving mindset and we’ll provide you with the tools you’ll need to help us in our vision to put our drinks on every table!

We’ll support and coach you with the rest of what it takes to be a great Supply Chain Customer Service Advisor; we’re passionate, responsible and we strive for excellence.

What you’ll be doing

Our Customer Service Advisor role includes but is not limited to:

• Answering all calls from our business customers in a timely, polite and professional manner
• Providing high levels of customer service, including handling customer queries
• Acting as a central point of contact to process orders, according to customers’ agreed lead-times
• Providing a central point of contact for first call resolution of distribution queries
• Capturing and managing all orders for allocated customers, ensuring these are processed efficiently and accurately, and to company deadlines
• Liaising with Supply Chain on stock availability and delivery queries and feeding back to customers, as necessary
• Ensuring that our customers and the Sales team are kept informed of order progress and any changes to the order delivery schedules, through the logistics escalation process
• Investigating and reporting order discrepancies and failed deliveries, working with the Logistics team to resolve any issues

You may be a recent graduate, looking for the first step into a career in Supply Chain or someone with experience in a different field with similar requirements keen to branch out into something new. Either way, we’d love to hear from you.

What you’ll get in return

The salary for this role is dependent on experience. We offer an annual bonus incentive and a good company pension scheme, 2x basic salary life assurance plus 25 days holiday in addition to bank holidays (with the option to purchase additional holidays) and access to a sports and social fund. Working hours are Monday - Thursday 8.30 - 5.00, Fridays 8.30 - 4.00, with the option of working up to two days per week remotely and free, onsite parking. We also offer our employees access to GroceryAid – a support service offering financial, legal, wellbeing and practical support, advice and counselling to people working in the grocery industry as well as Perkbox – a benefits platform offering discounts, free perks and wellbeing tools for all employees.

Who we are

Our drinks on every table. That's the Refresco vision. We're passionate about producing tasty, refreshing drinks and we’re thirsty for more and growing fast. We’re a global business and invested £1.25 billion in expanding our manufacturing footprint to make us the largest independent bottler of soft drinks and fruit juices in the world. We currently produce 12 billion litres from 64 manufacturing plants in 12 countries and we’re only just getting started…

Our UK Business has six manufacturing plants providing a great place to work for 1500 employees producing private label soft drinks and fruit juices for all the leading retailers including Tesco, ASDA, Morrison’s, Sainsbury’s, ALDI and Lidl. We also manufacture for branded customers such as Innocent, Ocean Spray, Weetabix, Del Monte and Um Bongo. Whether it’s packed in cartons, bottles or cans, we ensure that our products are made to the highest quality standards but they get where they need to be when they need to get there to meet the needs of our high profile customers.

We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking
• Referral programme

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Derby: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have the right to work in the UK?
• What are your salary expectations?
• What is your notice period?

Work Location: Hybrid remote in Derby