Official Specifications
Role Overview & Mandate
Executive Summary
Ready for a career with Toyota? (The world's #1 car brand). Exciting new opportunity for a Customer Service Advisor to join our Helston Toyota team....
🛡️
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Ready for a career with Toyota? (The world's #1 car brand). Exciting new opportunity for a Customer Service Advisor to join our Helston Toyota team.
We’re committed to providing our employees with a great experience when they’re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our continuing success, and are proud to be voted by our employees as a company who is an employer of choice.
You'll be joining a brand steeped in automotive innovation and greatness - from cars of the future, running the latest technology - the 257bhp GR Yaris (Top Gear Hot Hatch of the Year 2020) to legendary Hi-Lux and go anywhere Land Cruiser, we are one of the few brands that has options for the whole family, different lifestyles and a range of commercial situations.
This is a great opportunity for someone who is looking to grow their knowledge of Vehicles.
Your future starts here…
Role info:
Customer Service Advisor
Helston
£27,000, OTE £36,500
Full-time, Permanent
Who are we?
In 2004 we opened our Helston site to look after south Cornwall. Since then we continued with our local Cornish family values of looking after all our customers old and new.
Parklands Toyota offers the full range of new Toyota Vehicles and with a wide range of quality used vehicles in stock, we also offer an extended range of facilities. As an official approved Toyota Site, we are authorised to carry out Toyota servicing and repairs.
In 2013 our Helston Bodyshop won the Toyota paint technician championship for the UK, what better accolade to show our quest for Customer satisfaction & Quality.
The Customer Service Advisor role:
As a Service Advisor, you will be responsible for the daily activities of the front of house service team.
With great product knowledge and a passion for delivering great customer service, you will use excellent communication skills to provide a seamless service to customers and be sure to retain them for the future.
Knowledgeable and professional, you’ll work with your team to maximise upsell opportunities whilst delighting our customers.
We’re committed to providing our employees with a great experience when they’re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our continuing success, and are proud to be voted by our employees as a company who is an employer of choice.
About you:
+ Relevant Automotive experience working in the Service department
+ Be an experienced Service Advisor / Customer Service Advisor / Customer Service Rep
+ Have excellent interpersonal skills and desire to deliver a great service
+ Have a desire to strive and hit sales targets
+ Understanding of computer systems such as e-mail, using online training and manufacturer technical systems , CKD / Keyloop
What’s on offer:
+ Competitive basic salary
+ Toyota training
+ Excellent bonus scheme
+ Additional bonus based on upselling
+ Fun, friendly working environment
+ Modern work environment
+ Company pension
+ On-site parking
+ Staff Discounts
Ready to join the largest car company in the world?
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
We’re committed to providing our employees with a great experience when they’re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our continuing success, and are proud to be voted by our employees as a company who is an employer of choice.
You'll be joining a brand steeped in automotive innovation and greatness - from cars of the future, running the latest technology - the 257bhp GR Yaris (Top Gear Hot Hatch of the Year 2020) to legendary Hi-Lux and go anywhere Land Cruiser, we are one of the few brands that has options for the whole family, different lifestyles and a range of commercial situations.
This is a great opportunity for someone who is looking to grow their knowledge of Vehicles.
Your future starts here…
Role info:
Customer Service Advisor
Helston
£27,000, OTE £36,500
Full-time, Permanent
Who are we?
In 2004 we opened our Helston site to look after south Cornwall. Since then we continued with our local Cornish family values of looking after all our customers old and new.
Parklands Toyota offers the full range of new Toyota Vehicles and with a wide range of quality used vehicles in stock, we also offer an extended range of facilities. As an official approved Toyota Site, we are authorised to carry out Toyota servicing and repairs.
In 2013 our Helston Bodyshop won the Toyota paint technician championship for the UK, what better accolade to show our quest for Customer satisfaction & Quality.
The Customer Service Advisor role:
As a Service Advisor, you will be responsible for the daily activities of the front of house service team.
With great product knowledge and a passion for delivering great customer service, you will use excellent communication skills to provide a seamless service to customers and be sure to retain them for the future.
Knowledgeable and professional, you’ll work with your team to maximise upsell opportunities whilst delighting our customers.
We’re committed to providing our employees with a great experience when they’re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our continuing success, and are proud to be voted by our employees as a company who is an employer of choice.
About you:
+ Relevant Automotive experience working in the Service department
+ Be an experienced Service Advisor / Customer Service Advisor / Customer Service Rep
+ Have excellent interpersonal skills and desire to deliver a great service
+ Have a desire to strive and hit sales targets
+ Understanding of computer systems such as e-mail, using online training and manufacturer technical systems , CKD / Keyloop
What’s on offer:
+ Competitive basic salary
+ Toyota training
+ Excellent bonus scheme
+ Additional bonus based on upselling
+ Fun, friendly working environment
+ Modern work environment
+ Company pension
+ On-site parking
+ Staff Discounts
Ready to join the largest car company in the world?
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
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