Official Specifications
Role Overview & Mandate
Executive Summary
Recra is currently recruiting for a Customer Service Advisor for their well-known client within the LE4, this...
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Recra is currently recruiting for a Customer Service Advisor for their well-known client within the LE4, this business is a market-leading and fast-growing business. It is an ideal time to join a business that could offer future progression and development.
Job Details:
Job Details:
- The job is all about connecting with the customer and doing everything you can to make the experience of buying from our client a good one.
- You need to be passionate about listening to customers, communicating with customers effectively, and taking ownership of their queries through to a successful conclusion.
Your Main Responsibilities will be:
- Answering calls and emails as part of a fast-paced Customer Service Team, reporting to the Customer Services Manager.
- Manage any queries, feedback, or escalations with manufacturers or third-party delivery companies.
- Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience.
- Ensure each customer has a positive experience and will become a repeat customer.
- Deal with day-to-day administrative tasks within the department.
- To optimize the performance of the Customer Services Team by continually improving our customer's experiences.
- Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team.
About You:
- We are looking for someone with a genuine desire to go beyond to provide exceptional customer service and someone with experience in communicating with customers effectively via various channels.
- You must have excellent communication and interpersonal skills to be able to deal diplomatically with a range of people inside and outside of the business.
- Exceptional attention to detail, proven general IT skills, and someone who can work individually, or as part of a close-knit team is a must.
- Ideally 3+ years experience in Customer Service and complaints handling.
Hours of work:
- Monday to Friday 9 am - 5:30 pm for 3 weeks and one week will cover the weekend but you will be given two mid-weekdays as rest off during that week.
If you'd like more information, then please get in touch on 0116 4646336.
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