Guest Service Manager Holiday Inn Express Royal Docks

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...

A DAY IN THE LIFE OF A Guest Service Manager at the Holiday Inn Express Royal Docks

What you'll be doing...

Reporting to the Deputy General Manager, you can expect your working day to include the following.

• Responsible for your shift, the safety and security of guests and hotel team. You will manage the team on shift ensuring each member is effective, trained and delivering great guest experinace.

• Being the main point of contact for all in house and external guest queries and requests during your shift.

• Liaising with other departments and hotel teams to ensure a swift and efficient communication resolution across the hotel.

WHAT WE NEED FROM YOU

We hire mostly on personality potential but here are a few of our requirements...

To succeed in the role of Guest Service Manager , you will need the following qualities and skills.

The ideal candidate is an indervidual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver an amazing experinece for everyone. You will be able to maintain a positive and calm outlook regardless of what challanges the shift might bring, and be able to make the right decicion. Experinace within a similar environment is preferable.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

#LifeatRBH

Holiday Inn Express London - Royal Docks is perfectly situated in the heart of London's dynamic Docklands area and is only minutes away from Canary Wharf and the Excel Exhibition Centre. London City Airport is only 2km away and Canning Town Tube, Rail and Bus Station is within a 5-minute walk from this London hotel.

Holiday Inn Express London - Royal Docks has 136 fully air-conditioned en-suite bedrooms including 44 newly refurbished bedrooms. This London hotel has family rooms accommodating up to 2 adults and 2 children. All accommodation rates include free High-Speed Wireless Internet access and free buffet breakfast with selected hot items such as scrambled eggs, sausages and baked beans. So now your most important meal of the day is even better at Holiday Inn Express Royal Docks.

Visitors to Excel London (Boat Show, Toy Fair, London Motorcycle Show, London Wine and so many others) will find the hotel ideally situated. The O2 Arena is a short distance away (only one stop on the Jubilee Line). Please note: it's not walking distance. Only 5 - 10 Minutes from London City Airport Excel Exhibition Centre. Jingle Bell Ball on 5th 6th December at the O2 Arena.