Office Coordinator (HOOC)

Rapport and Restaurant Associates are recruiting for an experienced Office Coordinator to join our award-winning team based at our Head Office in Holborn, London.

If you are warm, energetic, highly organised, and have a real passion for people, and guest services, this could be the perfect opportunity for you.

The role is estimated to be split as follows:

• 35% Office Management
• 30% Administration support for Rapport
• 25% Administration support and Diary Management Rapport Managing Director
• 10% Administration support for Restaurant Associates Regional Managing Directors

This position is working 40 hours per week on Monday to Friday, with occasional working from home, subject to our business levels.

The successful candidate will be responsible providing high quality administrative support and diary management to the Rapport Managing Director, and the Rapport business.

Planning, coordinating, and managing the Rapport and RA Head Office, and ensuring there is a clean, tidy, productive and efficient working environment at all times.

Supporting with external client communications, internal Rapport communications on behalf of the Rapport and Restaurant Associates Regional Managing Directors, and members of the Rapport Strategy Team.

Developing strong relationships across the wider teams within the Compass Group.

• Strong Office Coordination experience and skills while creating Rapport with everyone they communicate with in the business.
• A self-starter, completing tasks with a high attention to detail.
• Brilliant organisation of both tasks and people.
• Confident balancing and prioritising their work to meet deadlines.
• Excellent communication skills, both spoken and written.
• A High level of IT literacy.
• Passionate about achieving remarkable service and taking pride in their contribution to building a stronger team.

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.