Community Manager (MSLCM)

We are looking for a Community Manager to join the Rapport family in Canary Wharf.

This is an amazing opportunity for an individual who is a people's person, someone who can confidently communicate with any level of seniority. If you are positive multitasker, can self-motivate and have a 'can do' attitude, then this role may be for you. Our client is an American multinational investment bank and global leader in financial services

In this role, you will monitor the Community Service Team and to offer business support as required, including but not limited to, supporting the Guest Services team, ensuring all meeting rooms are clean and set up to the required standards, serving clients lunch in the on-site restaurant, assisting with the internal coffee kiosk or managing arriving clients and room bookings at the reception area. It is a very ‘hands on’ and proactive role and requires a character that actively seeks opportunities to improve efficiencies and enhance the overall business environment. The role also requires the individual to take ownership of the requirements of the teams working on their delegated floors. To ensure that the working floors operate as smoothly as possible, so that staff are not distracted from their own work by having to deal with any issues relating to their working environment. The role will act as a ‘One Stop shop’ for users on all facilities, service, and real estate related concerns. The scope of activities is extensive and should be aimed at the floor users and enhancing the working environment. The Site Specific Community Manager will ensure the working environment runs smoothly and provide an effective and consistent level of service to staff on all floor issues. There will be requirements of the role that will revolve around supporting the health and wellbeing of the workforce while fostering relationships and building the workplace community.

• Warmly greet all guests, visitors & internal staff with a smile, following agreed standards.
• Escort guests to required destination (if required), ensuring smooth transitions between team members at each stage of their journey.
• Welcome and escort guests to meeting rooms, taking coats and luggage if required
• Look out for opportunities to develop our service and innovations, including digital aspects of the business.
• Maintain the necessary awareness of building facilities to advise and direct personnel appropriately.
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.

I am an up-beat individual with integrity and a can-do attitude. I am passionate about delivering great service and take responsibility for my contribution to the team. I like to think ‘outside of the box’ and always look for innovative ways to improve efficiencies within an office environment and enhance customer service, whilst showing that I am flexible and adaptable in my approach to everything that I do. I enjoy managing my own tasks and responsibilities and working to deadlines to deliver for the people around me.

If you recognise yourself in this, then we would love to hear from you.

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.