Operations Assistant

Rapid is one of UK premier and leading independent providers of security services with over 100 years’ combined experience within security sector. Our strength is to clearly understand customer’s security requirements by identifying new and emerging threats, efficient working practices and honest customer care. We always concentrate on delivering targeted, dedicated and appropriate Soft service to our customers of all types. We have flexibility to provide tailored-made security solutions and services in the United Kingdom that will meet specific needs and budget of each client. As an independent Security provider our Core Value are based upon Fidelity, Trust, Integrity, Cooperation and Communication. We are London based Facilities management company and have Offices across UK.

We are looking for an Operations Assistant

• Using a range of software including email, Microsoft Office applications and operational platforms to drive up-to-date information for frontline officers
• Responding to and facilitating client and operational team enquiries
• Supporting portfolio resource management for respective departments ensuring shift coverage in relation to short notice absence
• Actioning calls from Alarm Receiving Centres (ARC) recording details and dispatching assets to respond
• Making calls to operational officers for lateness/ sickness / missed check calls / welfare checks
• Reviewing operational reporting for content, accuracy and completeness.
• Approving and sending reports to customers
• Actively review operational documentation to maintain current operational information
• Managing and maintaining online and paper filing systems relating to client information
• Supporting the Integrated Management System to ensure compliance with industry standards
• Data entry
• Working independently and as part of a team
• General support as required

Person Specification

The position requires applicants to demonstrate a number of key skills and attributes:

• Must be able to conduct themselves professionally and with complete integrity
• Excellent attention to detail
• Good organisational skills
• Tactful and diplomatic, with the ability to maintain confidentiality
• Good communication skills - both written and verbal
• Good interpersonal and customer service skills
• Good literacy and numeracy skills, including keyboard skills and legible handwriting
• Educated to GCSE level or equivalent Including English at Grade ‘C’ or above
• Experience of working within an office environment
• Evidence of continuing professional development, and willing to undertake further appropriate training
• Computer literate, and has a good knowledge of MS Windows and MS Office
• Team player, but able to work on own initiative
• Clean criminal record

In return Venture will offer you:

• An excellent rate of pay
• A comprehensive employment benefits package and workplace pension
• The support of an experienced, friendly and approachable team
• Planned personal development and key life skills
• Ongoing training opportunities
• Opportunities for promotion

Job Types: Full-time, Permanent

Salary: From £10.42 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: RSS - Assistant Ops