Key Account Manager (Telecoms)

Job Title: Key Account Manager

Location: Chiswick, W4 2ST

Salary: £30,000 - £40,000 + £25k OTE

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

The role of Key Account Manager is really important to us. You will be responsible for…

• Responsible for in-life management of a specific customer base, by developing personal relationship with key clients, identifying new opportunities within that base strength and secure through relationship
• Reduce churn within account base to <10%
• To increase cross selling/product penetration within account base
• Deliver outstanding customer experience by exceeding the needs of the customer
• Retain 95% of all customers
• Manage profitability in line with commercial guidelines

We would love to welcome you to our Chiswick office for the days you are in the office. Where you will report into the Head of Account Management.

What will your day to day look like?

• Deliver a proactive contact and review strategy to our customer base
• Drive upselling and cross-selling within customer base, including the build of a sustainable pipeline
• Deliver a retention strategy to help reduce churn in line with expectations
• Demonstrate excellent commercial acumen to help maintain margin within customer base and to drive GP within customer base new sales
• Develop strategic relationships with all clients assigned, building relationships with all stakeholders in the business
• Demonstrate ability to provide accurate business reporting in line with Line Manager guidelines and timeframes
• Have a positive attitude toward customers in all interactions and establish positive rapport
• Follow all processes and procedures that are put in place which may change from time to time
• Always keep systems up to date and accurate

What do we expect of you?

• The ability to function as an effective team member, supporting your colleagues and the wider business as necessary
• Apply honesty, initiative, flexibility, and confidentiality across all areas of responsibility
• Maintain a positive work atmosphere and culture
• Keep My Compliance to be up to date with all policies, knowledge assessments and e-learn requests

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits