Hardware Response Technician

Salary: £25,000

Location: Greater Manchester

Hours: Mon-Fri (40 hours per week)

Heard of us?

VUE has always been about being easy to work with, accessible and practical, with solutions that are intuitive, simple to use and easily adopted.

From our beginnings in 1999, we have built expertise based on real-world experience. With us you have robust solutions from an established, dependable partner, delivering in-house installation, software and customer support that keep your needs front and centre.

VUE remains a family company founded and based in the UK. We have a dynamic outlook, and our work is underpinned by values of care, integrity, a one-team mentality and striving for excellence.

The Opportunity

The role of Hardware Response Technician is really important to us. Working as a hardware response technician you will have a key role in delivery of our targets in responding to daily hardware faults, de-installations, footage retrievals, firmware upgrades, SD card upgrades, fleet check audits and site weekly visits.

Day-to-day you will do a variety of different tasks depending on the current workload demands, from visiting sites, liaising with customers when arriving on site and fixing hardware faults. This can be anything from repairing the cameras, monitors and cables, depending on the fault.

You will also be responsible for all of our footage retrieval requests, firmware upgrades and SD card swaps. Additional to this you will be the main labour source for our de-installations, where you will attend sites to remove our kit safely from our customers vehicles and sending this back to our workshop. This will then go through our health check process before being installed back onto the customers new vehicle by our field engineers.

Your workload will be planned into your diary on a week-by-week basis.

We would love to welcome you to our Salford office, working hours of Monday to Friday, 40 hours a week, plus overtime.

Your responsibilities day to day will be…

• Health and safety documentation must be completed before commencement of each repair.
• Ensure the “Job Sheet” is completed in full and signed by an authorised person before leaving the repair.
• Perform the allocated work on time, accurately and with a high quality of workmanship.
• Troubleshoot customer queries on perceived faulty equipment and suggest resolutions and designate equipment.
• Maintain the accuracy of assigned inventory to ensure accountability and integrity of stock, ensuring all company equipment is kept secure at all times.
• Successfully perform duties with minimal daily supervision.
• Ensure the Company policies and guidelines are adhered to at all times.
• Maintain pro-active daily communication with customers / internal teams to ensure resolution and appropriate follow up, leading to customer satisfaction.
• Focus on customer needs and satisfaction, continuously building on and enhancing relationships with customers to become the preferred supplier.
• Engage with other team members to ensure they are aware of all the issues outstanding with VUE customers.

What do we expect of you?

• Ability to prioritise and keep to deadlines within a fast-paced environment
• Ability to demonstrate good attention to detail, good judgement and showing logical decision making
• Practical hands-on experience
• Hands-on individual that is happy to ‘roll up their sleeves’ and resolve any problems or issues that may arise within the department
• Team player who is confident and a self-starter, with the ability to operate in a dynamic environment
• Proven ability to work under pressure and to tight deadlines
• Problem solving ability, a pro-active approach and “can do” attitude
• A strong desire to effect continuous improvements to the systems and processes
• Good planning and organisational skills
• Willing to stay away overnight
• Excellent communication and listening skills
• A polite, confident and friendly manner
• Uses their initiative
• Flexibility and quick-thinking
• Well-organised and diligent, even under pressure

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A hard working, fun, efficient, respectful, positive, supportive, innovative, and ambitious environment
• A commitment to building an environment that welcomes individuals who embrace progressive values and a 'One Team' ethos.

* No experience needed * In order to succeed in this role, you will be used to labour/DIY work, have a willingness to learn and have your own set of basic tools.