Process Excellence Consultant

Operate

Be it support with regulation, risk or compliance, Operate delivers. Human-led and tech-powered, it is the backbone of PwC’s unique approach to operational delivery - Execution Managed Services. Harnessing the power of tech and data, we work with some of the most recognisable organisations worldwide, wherever they need us to be. We deliver sustained outcomes through our managed solutions, as well as transforming and running complex operational processes that often create challenges or hinder client progress. Underpinning all of this is our commitment to ensuring our people are equipped with tomorrow's skills to drive success for our clients today.

A career in Client Implementation and Execution, within Client Service Support services, will provide you with the opportunity to help our clients transform their customer service and engagements from cost centres into revenue generating businesses across all PwC lines of service. In joining, you’ll help clients develop and implement a customer service and engagement strategy that is aligned with their customer experience strategy, enhancing customer engagement while lowering costs, and optimising operations to ensure they are getting the most value possible.

About the team
Operate Digital is the central function that creates and runs technology. We also transform the way our clients use technology in delivering assets to our clients across a wide range of business processes. Working with industry leading, alliance partners across architecture, development, and multiple other technologies, we interact with all technology platforms and provide tangible technology delivery at scale.

As a Process Excellence consultant responsibilities will include;

• Working with clients to identify opportunities for process efficiencies including automation and digital enhancements

• Utilising lean principles for problem solving and solution identification for operational processes

• Facilitating coaching sessions for team leaders to enhance ways of working & productivity enhancement using Perform+

• Huddle boards for productivity management & capacity planning

• Coaching skills supporting with the introduction of daily team huddles

• Managing specific deliverables across a portfolio of initiatives from design, through to feasibility and execution.

Skills and experience

• Previous experience of problem solving through process evaluation

• Experience of leading projects to deliver efficiencies through reduction of non value add activity, identifying opportunities for simplification and automation

• Workshop facilitation

• Stakeholder management skills of internal & external clients

• Creation of presentations & effective reporting using Google docs & Powerpoint

• Past experience of coaching team leaders to introduce new ways of working

• Experience of machine learning technology and translation into process efficiency opportunities

• Lean 6 sigma Green belt

Not the role for you?
Did you know PwC offers flexible career arrangements and contract work? Learn more.

The skills we look for
In addition to our global framework, the PwC Professional, there are a number of key Operate behaviours you'll be evaluated against during our assessment process. You can read about these here.

The Deal
‘The Deal’, our firmwide Employee Value Proposition’ empowers our people to be the best they can be. Learn more.

Our commitment to you
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.

Automated decision making
Some elements of our application process may utilise automated decision making. This will be based on responses on your application form or from your assessment test results. For more information please see our privacy statement.