Business Process Analyst

A Business Process Analyst is a specialised business analysis role that involves “thinking processes”.

The Analyst draws inferences from process details and links these inferences to the big picture by considering business objectives in identifying process improvements. A Business Process Analyst typically has the ability to structure a large amount of information within a process framework.

The primary Business Process deliverables (related to “to be processes”) that this role will be developing include:

• Business objectives and high level business requirements of processes

• Business scenarios and use cases aligned to the processes (when applicable)

• Capability Model

• Information/Data models enabling the processes

• User Experience requirements of the processes

• Process flow(s) - diagrammatic and written descriptions of the processes

• Business rules for the processes

• Assessment of Internal Controls related to the business processes and identifying any possible risks to be addressed.

Key activities of the role:

• Work with business teams (key stakeholders both management and operational) and the BOS Solution teams to design new processes and solve process-related problems. This will involve review and/or mapping existing processes and working with cross-functional teams to design and capture future business process requirements

• Interpret differing business needs and terminology into a common understanding that are documented as business requirements. These will form the basis for the functional requirements for the relevant BOS solutions.

• Conduct workshops with business representatives, research current processes, collect data, observe processes in operational setting, analyse information about business operations – as current and gaps to be filled in the end state solution, and perform related tasks.

• Analyse business processes and workflows with the objective of finding out how they can be improved or automated.

• Document future “to be” processes based on identified business requirements and gaps, issues in current processes. This typically involves developing both visual and written artefacts in specialist or generic tools that represent the future processes including: tasks, workflows, decisions, data flows, actors, and links to processes in other domains internal and external to the organisation.

• Lead interactive review sessions with stakeholders on the proposed “to be” processes, and update/adjust based on inputs received. This includes tailoring the discussions to both senior leadership and operational leaders, managers, and team members.

• Understand and “own” the entire process flow including analysis of the data, user experience, change impact, and the entire landscape of upstream and downstream systems.

Key skills and experience:

• Business process discovery, modelling, analysis and design

• Fluency in BPM methodology toolbox

• Applying their knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting processes.

• Experience in documenting as-is and to-be processes using professional process and mapping tools, experience with multiple process and mapping tools would be a plus.

• Documentation of workflows, process maps, procedures and business requirements documents.

• Lead process (re)design workshops with stakeholders of all levels in an organisation that involve eliciting process requirements and liaising with users

• Be able to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives

• Analysing the operations in a way which closely follows the rules and procedures supporting the firms’ goals and objectives to determine compliance to these procedures.

• Analysing and evaluating the internal controls linked to processes to determine its effectiveness in mitigating risks and threats.

• Good understanding of capabilities of cloud platforms, specifically Oracle and SAP S/4 (does not require development/technical skills) will be advantageous.

• Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritise multiple requests.

• Internal audit experience will be highly advantageous.

• Fluent in written and spoken English.

Additional Differentiating Qualifications, Experience and Certifications

• A strong analytical background

• Excellent diagramming (visual) and communication skills (written and face to face).

• A proven ability to run workshops and meetings.

• Skill in “selling ideas” to people and organisations

• Familiarity with Enterprise Architecture tools such as EA Sparx and Troux is a plus

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