Customer Contact Assistant

JOB TITLE: Customer Contact Assistant

LOCATION: Horncastle

SALARY: £21,028 per annum

Exciting opportunity to join our Customer Contact Team at our flagship offices in Horncastle!

PSPS are recruiting Customer Contact Assistants to join our well-established team, based at our brand new bespoke offices in Horncastle.

Do you want to work in a fast paced professional environment, where no two days are the same?

We are looking for quick thinking, solution focused individuals, who work with one team approach to improve standards and service. Our cohort recruitment package enables Assistants to join our 6-month programme of exclusive training and mentoring, with ongoing development and support.

As a Customer Contact Assistant, you will provide an efficient, effective and customer focused first point of contact, for customers telephoning and emailing our Client Councils spanning across 3 districts. Leading on enquiries at our reception also, you will provide customers with a knowledgeable and professional service covering a range of council services, ensuring that all contacts are managed in an efficient, caring manner and that excellent customer service is delivered.

What you’ll need to do the role

• You will communicate effectively by telephone, in writing and face to face.
• Work constructively with others and use own initiative.
• You will hold a high level of experience in dealing with challenging customers and have a high understanding of customer care.
• Be flexible and adaptable to service requirements and change.
• You will have a grade C or above in Maths and English and be competent in use of Microsoft Office.
• Be confident to actively promote all self- serve and digital contact channels and assist with a variety of admin tasks.
• Have had previous experience in working in a customer environment.
• Have a full driving license and own transport, as occasional travel between sites may be required.

The new offices opened in January 2023 and feature a high specification of quality facilities for everyday working and collaboration with wider teams.

• State of the art air filtration system
• Smart lighting
• High specification seating
• Free onsite parking (including electric vehicle charging points)

These coupled with our extensive company benefits, make us an employer of choice in the local area.

We offer great benefits including:

• Local Government Pension Scheme, 19.9% employer contribution
• 25 days annual leave plus bank holidays and the option to purchase up to 5 days extra
• Hybrid and Agile working policy
• Employee Assistance Programme
• Employee Benefits Platform including retail, holiday, and leisure discounts
• We support your career development

You can read more information about our benefits on our website: https://www.pspsl.co.uk/working-for-us/benefits

ABOUT US:

Public Sector Partnership Services are a high performing Local Authority Trading Company (LatCo), owned by East Lindsey District Council, South Holland District Council and Boston Borough Council, with ambitions to grow and provide high quality services to other Councils.

You will join us at an exciting time in that our clients - Boston Borough Council, East Lindsey District Council and South Holland District Council are embarking on a trailblazing partnership which aims to be bold, ambitious and will be the largest in the country.

PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference.

Please contact our Team Leaders for more information: Rebecca Wright (07741 701839) or Michelle King (01205 632651).

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.

Job Types: Full-time, Fixed term contract
Contract length: 24 months

Salary: £21,028.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company pension
• Employee discount
• Enhanced maternity leave
• On-site parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: In person

Application deadline: 18/04/2023