Project Delivery Lead - Living Wage

Job Title: Project Delivery Lead – Living Wage
Reports to: Living Wage Lead
Team: Primark Cares
Location: Dublin / Reading
Job-Type Full time, Permanent

Purpose of the Role:
Forming part of the People Pillar in Primark Cares, the purpose of the role is to implement and manage a Programme of work to deliver on Primark’s Living Wage commitments and ambitions. This will include aligning programme deliverables to strategic objectives, resource planning, whilst developing the governance structure and model that will underpin this key area within the wider Primark’s Cares Strategy.

The role is also responsible for Programme internal communication and colleague engagement delivered through a range of disciplines across Primark.

Duties & Responsibilities:
Programme Management

• Accountable for programme planning, risk and issue management, dependency management and stakeholder contributions.
• Oversee multiple workstreams / related projects for interdependencies, risks, and planned impact to achieve the public and internal commitments.
• Develop and maintain a resource structure and plan for the programme to ensure effective balance of resource demand and capacity across multiple disciplines.
• Support Living Wage Lead in communicating project risks and progress to key stakeholders through insightful and accurate reporting.
• Work within EPMO and Change frameworks to identify impacts, capacity constraints and other programme related requirements.

Stakeholder Management

• Support the programme in identifying the full range of interested or impacted stakeholders.
• Support the Living Wage Lead and Primark Cares team to build effective, tailored, communication channels with business leaders and all stakeholder groups.
• Build reports that can be used for a wide range of senior corporate and business leaders on multiple forums (e.g., ABF, Primark Cares Team, any Governance Forums etc).
• Facilitate Living Wage Lead and stakeholders to identify accountability for implementation and embedding into BAU.
• Maintain focus on the strategic priorities, whilst supporting the Living Wage Lead in setting and communicating clear metrics and deliverables to drive continuous improvement and high performance.

Programme Governance

• Responsible for compliance with all Primark and ABF governance structures and policies for capital investment and professional fees.
• In line with Primark Transformation Office frameworks, establish programme governance for the end-to-end delivery of all business streams required to deliver the strategic growth objectives.
• Prepare any required reporting for accurate representation of the programme.
• Ensure governance is dynamic and supports Primark’s pace and agility, whilst balancing risk.

Programme Performance

• Partner with business leaders to identify optimised solutions for the programme, advise on previous successes and failures, identify possible synergies and potential problems.
• Gain deep understanding / provide advisory support of programme strategy to ensure all planning, implementation and embedding are in line with Primark’s Living Wage Commitments.
• Lead on programme related problem solving and conflict resolution plans and concerns.
• Constructively challenge the business for most pragmatic, Primark appropriate solutions with the highest estimate of embedding success.
• Maintain independence of the Transformation Office to guide programme business leaders in the best interests of Primark and offer support where needed.
• Remove roadblocks and act as the point of escalation for workstream risks and issues.
• Develop and agree suitable mitigations with the Living Wage Lead and Primark Cares Programme Manager (if appropriate).
• Responsible for adherence to agreed scope ensuring robust change control and sign-off for any deviations from the plan.
• Record, track and monitor agreed actions from all meetings and governance structures.
• Monitor any reporting proof points as required for both internal and/or external reporting to ensure that integrity, transparency, and rigour are always maintained.

Skills & Experience:
Essential:

• Professional Project Management Qualification (desired).
• Extensive experience in Programme Management and implementing adapted governance models that deliver the needs of the business in cross border or multinational businesses.
• Experience in a fast-paced, global retail environment preferred.
• Strong advisory and problem-solving skills with the ability to remove roadblocks and ensure progress, applies lessons learned to enhance future ways of working.
• Proven ability to build trusted relationships and collaborates across multi country, diverse and multi-functional teams to successfully drive business objectives.
• Excellent planning and organisation skills, ability to multi-task, plan and prioritise work schedule for self and team and work within agreed timescales.
• Ability to lead, influence and coach others at all levels of the organisation.
• Excellent attention to detail and an ability to analyse and interrogate high volumes of data as well as demonstrating an ability to focus on higher level overview.
• Excellent communication skills enabling effective engagement with a diverse stakeholder group both across the business and externally.
• Effective and persuasive presentation skills, including the ability to present complex information in an understandable manner to all areas of the business.
• Collaborative team player demonstrating high levels of emotional intelligence and the ability to challenge with professionalism.
• Sound judgement, unquestionable ethics, and integrity with high degree of transparency and trust.
• Experience of using PPM Tools e.g., Planview (desired)