Official Specifications
Role Overview & Mandate
Executive Summary
About The Role Practice Plus Group are looking for an Operations Assistant on a Bank basis to...
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About The Role
Practice Plus Group are looking for an Operations Assistant on a Bank basis to assist the coordinator and work alongside 111 to ensure a seamless delivery of out of hour’s patient care.
You will also liaise with patients and monitor the dispatch queue and book Primary Care Centre (PCC) appointments where appropriate.
You will also liaise with patients and monitor the dispatch queue and book Primary Care Centre (PCC) appointments where appropriate.
Accurately record information and refer to the appropriate health professional in a timely manner and assist in the monitoring and reporting on service performance and escalating when needed.
This is a great opportunity as some operational Assistants have trained and moved on to be Coordinators.
Hours of Work
This is a Bank contract, meaning you can work shifts flexibly depending on your personal circumstances. As this is an out of hours service, this runs between 18:00pm until 08:00am Monday to Thursday and from 18:00pm on Friday through to 08:00am on Monday.
Hourly rate for this role is between £10.47 to £ 15.65 based on the shift covered.
Responsibilities
- Handle in/outbound calls promptly and efficiently, dealing with patients in an empathetic and considerate manner.
- Assist the clinical Navigator & co-ordinator at peak times in achieving performance levels.
- Attend quarterly staff meetings and training sessions.
- Keep abreast of changes in services and products.
- General administrative duties including faxing etc.
- Monitor the active case queue to ensure all calls have the correct information and are visible to the correct region.
About You
What we'll need from you:
- Ability to work effectively under pressure accurately and with attention to detail
- Effective telephone manner
- Relevant computer skills and familiarity with word/ email packages.
- Good organisational, administration & communication skills
- Ability to negotiate, influence and persuade as appropriate
Pay Rates
Monday to Friday (08:00 – 23:59) - £10.47 per hour
Monday to Friday (00:00 - 07:59) - £14.61 per hour
Weekends (08:00 - 23:59) - £11.16 per hour
Weekends (00:00 – 07:59) - £15.65 per hour
Regional/national opportunities
Free online and face-to-face training
Online discounts
About Us
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.
If you'd like to learn more, please contact Mike on Michael.Shepherd@Practiceplusgroup.com
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
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