Front of House Manager

Portico are currently on the look out for a Front of House Manager on a 6 month maternity cover contract to oversee our amazing team based at a famous company in Victoria, known for priding itself on diversity and challenging the status quo.

The FOH Manager’s main function is to oversee our team’s service delivery across all the company’s offices nationwide. So, although predominantly based in London, there is a requirement for the successful candidate to travel across the country on a regular basis to review FOH services in all offices.

The services carried out by our team at the London office consist of: -

Managing a fast-paced reception space, where we pride ourselves on getting to know our clientele so that we can provide a bespoke and best in class experience.

A Helpdesk at the heart of the office, where our team assist internal staff with all their needs.

And a switchboard service, where we coordinate all incoming calls for company’s staff.

Regionally, we have a client suite based reception in our Leeds office, who also undertake the coordination of local task management.

The smaller hubs, Bristol and Glasgow, are both home to one Workspace Coordinator who undertakes the coordination of all facilities requirements on site.

The successful FOH Manager will be someone with excellent communication skills, and an ability to interact with people from all walks of life comfortably and confidentially. They will be passionate about customer service and thrive under pressure, always looking for new ways to improve our customer experience.

It is essential that the successful candidate has a proven track record of strong leadership skills and previous experience within a similar role, ideally within a reception environment. They will be comfortable with all the usual responsibilities of an account manage, from HR matters to budgets, and everything in between.

Hours: 40 hours per week with shifts between 8am – 6:30pm, Monday – Friday.

Nearest tube stations: Victoria and St James Park.

Salary: £38,000

Why PORTICO?

Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success.

Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.

At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.

Benefits: We provide you with a competitive holiday allowance, pension, life insurance, enhanced annual leave, Recommend a Friend Bonus Scheme and thank you voucher scheme.

We also have a 24-hour confidential helpline for employees, providing counselling & information services. You will also have access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people.

What are you waiting for? Apply today to speak to the hiring manager!

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Salary: £38,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: 11693