Student Engagement Officer

The Careers Service offers a comprehensive range of Faculty/School and centrally co-ordinated activities, opportunities and support for students to help them develop their skills and experiences in order to be successful in the world of work. This is an exciting chance to be part of a progressive Careers Service with a clear focus and delivery plan. You will also be working in a cutting-edge and dynamic University in a beautiful location, where you can really make a difference.

As a member of the Student Engagement and Careers Operations team, you will contribute to the delivery of a student-focused, professional, friendly and efficient student careers service and associated programmes and initiatives. One key aspect of the role is to lead our very successful career mentoring programme.

We are looking to employ a proactive and well-organised individual to work as part of a team to deliver a customer focussed, supportive and efficient programme to ensure both mentees and mentors receive an excellent experience. The role will oversee a number of student-led programmes and initiatives which may flex throughout the year and change as the service evolves. This will require liaising, organising, delivering, communicating, and working with a wide-range of students and other stakeholders across the University.

The right candidate for the role may not have worked in higher education before, but will bring a high level of administration, accuracy, innovation and creativity to the role, with a passion for customer service, feedback and continual improvement. We're looking for candidates who have experience of managing high-volume, busy workloads, who are extremely organised and able to think dynamically to solve problems.

You will require previous experience of planning, organising and delivering projects and events, which support business priorities. Experience of workshop delivery and public speaking would be highly desirable. You will also be expected to demonstrate an ability to think creatively and critically, working as part of a team and challenging others to improve. You must be an excellent communicator, highly organised with an eye for detail.

You will ideally have:

• excellent interpersonal, written and verbal communication skills, combined with strong ICT skills and a commitment to delivering a high-quality customer service
• previous experience of managing several projects with varied deadlines and stakeholder involvement.
• Delivery of presentations, training and workshops
• Building relationships with a variety of stakeholders
• Working both independently and as part of a team
• Monitoring and measuring effectiveness, using findings to inform improvements
• Working in a dynamic customer service environment
• Experience of evaluation and report writing
• a flexible approach, working across the range of Careers service provision and undertaking occasional evening and weekend work

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

For an informal discussion to find out more about the role then please contact Mark Beresford, Student Engagement Manager by email at mark.beresford@plymouth.ac.uk or telephone 01752 587975 or Annette Goddard – Student Engagement Officer by email annette.goddard@plymouth.ac.uk

Interviews are likely to take place on Friday 28th April 2023 and you will be notified if you have been shortlisted or not.

This is a full-time position working 37 hours a week on a permanent basis.

Flexible working options including job share will be considered.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages

We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+.