Duty Manager

Planet Ice Altrincham has an exciting opportunity for a Duty Manager to join the team.
Planet Ice are looking to recruit a dynamic and enthusiastic Duty Manager to join the management at planet Ice Altrincham.

Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

Responsible for: You would be responsible for managing and maintaining the day to day operation of the ice rink, you will be supporting the General Manager and the rest of the management team. You will also take some responsibility for maintain the ice pad and building.

Responsible to: General Manager

Overview
You should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Duties & Responsibilities

• Opening/Closing the building as a Key holder
• Ensuring the building is safe, clean and welcoming through completion of all required H&S paperwork
• Working alongside and being part of a successful management team
• Maintaining the ice pad and refrigeration plant during your times on shift
• Resurfacing the ice as abs when needed.
• First Aid when required- training will be supplied
• Assisting customers with any issues they may experience while visiting us
• You as a person will need to be a good communicator in person by phone & email.
• You must have a passion for delivering a high quality customers experience.
• Passionate about delivering the best customer experience possible.
• Understand the importance of compliance with food hygiene standards
• Be able to motivate and manage staff providing leadership to utilise the full potential of the team.
• Oversee Health & Safety of customers and staff
• Have a methodical approach to cash handling and paper work.
• Maintain a friendly, courteous and cheerful attitude while working under pressure
• The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work.
• Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

All relevant training will be supplied to the successful candidate.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

Job Type: Full-time

Salary: £10.92-£11.20 per hour

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Experience:

• Customer Service: 1 year (preferred)

Work Location: In person