IT Analyst

Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.

We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual orientation, marital status or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination.

The world is re-thinking its energy supply and energy security needs; planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs.

This is an exciting time to join us on this journey.

We support flexible working requests and have adopted a hybrid approach for most of our office-based roles. We ask employees to be present in the office at least three days per week.

Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone?

JOB TITLE: IT ANALYST

KEY RESPONSIBILITIES:

• Provide 2nd line support for IT in the respective project offices. This includes laptops/desktops, printers, AV and meeting room equipment, supporting MS Office and business applications and delivering images and upgrades. While the Desktop support engineer will primarily support Windows a broad understanding of other IT technologies such as network and server infrastructure is required to in order troubleshoot complex problems and undertake routine maintenance activities supported by 3rd line.
• Work with the business to understand and interpret their needs. Proactively identify areas of opportunity and offer advice/training to ensure maximum exploitation of approved IT technologies.
• Provide support for software and engineering applications including installation, licensing, troubleshooting support etc. This will require regular communication with application support experts in Sharjah /India.
• Work with the central Infrastructure, network, desktop and technical computing support teams in Sharjah / India to ensure compliance with global support processes and technical guidelines (e.g. hardware specification and procurement, backup procedures, virus control, PC build, software installation and licensing, security administration etc). Maintain regular contact with the central global IT team.
• Monitoring of servers, network, backup infra and report to central /vendor for any alerts /failures etc.
• Maintain accurate and up to date documentation of the IT infrastructure, including PC, Printer, Network, Server, accessories inventory.
• Support the Administration and maintenance of various productivity enhancement tools such as SharePoint and O365 and champion the fullest possible use of this technology.
• Administration of the various communication technologies in use, including maintaining use of wireless LAN, mobile devices and follow-me printing.
• Maintain professional working relationships with key third party suppliers.
• Flexibility with occasional support at other office locations providing IT Support.
• Regular trips to Offshore Assets in the North Sea, Great Yarmouth, or Assets in other locations

ESSENTIAL QUALIFICATIONS AND SKILLS:

• Ability to communicate effectively with business customers and IT colleagues up to senior level.
• Experience with supporting senior audience and Exec level.
• Broad knowledge of office IT infrastructure/communications, including server and desktop hardware and software, and local/wide area networking technologies.
• Experience of having supported the full range of IT technologies in a similar sized organization
• Experience of working with a ticket system, escalating and providing information for multiple IT teams and managing issues through to resolution.
• Basic level of knowledge (installation, license management, troubleshooting) supporting specialist technical and engineering applications.
• Preferably educated to degree level in an appropriate subject.
• Microsoft accreditation in the key technologies deployed within Petrofac (e.g. desktop operating systems, Microsoft Office).
• Minimum years of experience in similar capacity.
• Technical Skill – Demonstrable experience and expertise in the key technical areas (server/desktop infrastructure, LAN/WAN).
• ITIL v3 Foundation or above desirable.
• Current Offshore RGIT and/or BOSIET – Essential Requirement.
• Analytical Thinking – Able to identify and solve technical problems.
• Team Worker – Collaborates openly and willingly across teams and departments, in particular to ensure agreed global IT standards are maintained and adhered to.
• Communication – Able to communicate complex technical issues clearly and persuasively to peers and customers. Willing to continually engage customers when required. Open and honest communications with the Regional IT Manager.
• Initiative – Self motivation. Able to work independently and as part of a team. Willingness to take ownership of problems and manage through to a resolution.
• Language – Ability to communicate effectively in English.