Role Overview & Mandate
Executive Summary
To work within a busy, friendly team every matchday providing excellent customer service to our supporters face to face and on the...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
To work within a busy, friendly team every matchday providing excellent customer service to our supporters face to face and on the telephone.
The role requires our Ticket Office Assistants to work Saturdays 12:30pm to 3.30pm and/or mid week 5:00pm to 8:00pm for midweek matches. Subject to seating availability you also get to watch the match afterwards!
Main Duties
- To serve supporters in person and on the phone, selling tickets, season tickets ensuring a fast and effective customer experience
- Work in the ticket collection points
- Handle all customer enquiries professionally and promptly
- Advise supporters of matches on sale, and any other products as required
- Ensure up to date records are recorded and inputted at source
- Identify and execute all sales and upselling opportunities
- Work effectively and positively with other members of staff
About you:
- Significant experience of using computers and IT, training will be given for our in-house system
- Experience of working in a customer facing role
- Excellent customer service skills
- Able to work with a high level of accuracy and attention to detail.
- Able to work under pressure and when its really busy!
- Great team player and helpful to the team
- Well-presented and professional
Job Type: Zero hours contract
Contract length: 12 months
Salary: £12.50 per hour
Benefits:
- Casual dress
- Employee discount
- On-site parking
Schedule:
- Day shift
- Weekend availability
Work Location: In person
