Quality Control Analyst

About Pearson VUE

Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centres in more than 175 countries.

Test Publishing Quality Assurance Analyst (TPQA)

The Test Publishing Quality Assurance Analyst (TPQA) ensures that exams function reliably so that clients and candidates do not experience any issues with the exam. The TPQA Analyst does this by verifying and validating exams against specifications.

Key Responsibilities

• Complete full and detailed checks on all tasks using Pearson VUE’s test driver software
• Run full end-to-end quality checks of exams using Pearson VUE’s proprietary software
• Review and check exams for consistency with source files
• Provide detailed feedback on any issues found
• Provide detailed, timely, efficient tracking and reporting on all assigned projects
• Ensure documentation of systems and processes is kept up to date
• Work closely with other relevant teams to create effective test packs for product assessment, to develop procedures for streamlining the QA process, and to document procedures and maintain the QA system environment
• Plan work effectively to ensure that deadlines are met and tasks are completed to the highest quality

Secondary responsibilities

• Pro-actively analyse and make recommendations to improve exam publishing and processes, tools and templates
• Pro-actively plan for the future attainment of goals
• Complete other tasks as required, including personal objectives, requested reports and administration requests
• At all times, throughout all tasks, request support, assistance and guidance when needed.
• Maintain good technical knowledge to allow all basic computer and team tasks to be completed effectively

Essential Experience, Skills & Qualifications

• Higher educational qualification, preferably in a technology-related field
• Experience and understanding of QA methodologies
• Proficiency in Microsoft Word, Excel, and other Office applications
• Detailed, logical and common-sense approach to daily tasks, objectives, goals and projects
• Strong organisational and time-management skills
• Ability to work on own initiative
• A high-energy approach and ability to work quickly
• Problem identification and solving skills
• The ability to work in a dynamic team environment coupled with the ability to successfully communicate to all audience types and across multiple cultures.
• Keen eye for detail.
• Excellent written and verbal English
• Excellent customer service skills
• Flexibility related to workflow and changing priorities
• Flexibility regarding working additional hours to meet client needs and to work with colleagues globally

Desirable Experience & Qualifications

• Working experience in Windows and a Microsoft network
• Experience in forecasting and prioritising assigned tasks
• Knowledge of process improvement methodology

Working Arrangements

• 37.5 hours per week
• Hybrid Working (Occasional visits to the Manchester office may be required depending on business needs)

Salary

This role has an annual base salary of £26,249.50

Our Recruitment Process

Please ensure that you apply directly on our Pearson Careers website only. We encourage you to submit your application with a cover letter outlining your suitability for this position. Wishing you success with your application!

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What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PRODUCTION/OPERATIONS

Organization: Assessment & Qualifications

Schedule: FULL\_TIME

Req ID: 11931