Admin Assistant - Resettlement

• Deadline for applications: 9.00am, 6th February 2023

Interviews: 10th Feb to be confirmed

Role

This role is carry out administrative functions for the Resettlement (temporary housing) service.

Resettlement
Path’s Resettlement Scheme exists to provide additional, flexible accommodation to single homeless people. It is an option for people not yet ready to move into their own accommodation and who mainly have low levels of support needs. This role is part of the housing management team running the Scheme.
This Scheme provides temporary accommodation:

• For people presenting as single homeless in Plymouth
• As an alternative to the hostels
• Using support provided by other (often the referring) service/s
• With visits to each property at least twice each week

Role Specifics

The Admin Asst (AA) is an ‘office-based’ role with a few main elements:

• Processing and allocating referrals within the team
• Updating database and spreadsheets to record information about houses, rooms, residents, licenses, correspondence etc
• Producing and processing correspondence with residents
• Supporting communication within the team and with others
• Submitting and monitoring Deposit Guarantee referrals
• Supporting the Manager to provide reports on the above and more.

Specific Duties / Responsibilities

1. Referrals and allocations

• The AA receives referrals and leads on responses, including recording and processing all relevant information
• The AA also allocates referrals within the team, according to capacity

2. Client support records

• Overseeing client spreadsheet(s), giving overview of clients who teams are supporting
• Updating information on client database
• Overseeing use of Docusign for license sign ups
• Process and issue warning letters, as requested by Housing workers
• Applying for birth certificates and other ID, when needed, providing them to the Finance and Admin Worker
• Taking cash payments and recording on relevant spreadsheets and issuing receipts
• Supporting the Manager to produce reports on progress
• Archiving old records
• Providing cover for Finance and Admin Worker in their absence

3. Correspondence

• Using mailmerge to distribute messages to all residents
• Leading on correspondence with residents, in response to issues or other Resettlement staff, producing and responding to written communications
• Taking messages for the team from clients and professionals
• Therefore corresponding on issues from standard procedures to reminders and warnings
• Logging correspondence on the client database

4. Additional tasks

• Overseeing bedding packs for Resettlement (ordering and organising items, making packs up etc)
• Liaising with agencies for food parcels for clients
• Being a contact person for the team, when needed
• Recording minutes at the weekly team meeting
• Supporting team with admin tasks relating to properties
• When relevant, developing systems for and carrying out filing of information
• Carrying out service monitoring and in collation / entry of other monitoring information, particularly through the database, with production of reporting information, inc quarterly and annual service stats (and more); and running queries and reports for manager

5. General

• Keeping appropriate records, suitable for formal review and audit
• Providing office cover, when needed, for Path’s admin office
• Other duties as required by manager or Director
• Participation in staff and other meetings, as required
• Compliance with Path Worker Conditions

Job Type: Part-time
Part-time hours: 30 per week

Salary: From £10.91 per hour

Benefits:

• Casual dress
• Childcare
• Company pension
• Cycle to work scheme
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Plymouth PL1 1PY