GenO-ACS Advanced Support Engineer

Job Description

• The Advanced Customer Services (ACS) is a unit within the Oracle’s Customer Success Services Organization that enables long term support relationships with many of Oracle's largest customers.

• Click here for more information about ACS

• Advanced Support Engineers (ASE) provide support in the continuous operational improvement of Oracle environments.

• ASEs do this by leveraging Oracle’s support-based intellectual property and customers’ experiences throughout their involvement with Oracle’s technologies.

• Our goal is for every customer to gain ever-more value from their Oracle Solutions by helping them make well informed decisions regarding the implementation; management and use of Oracle technologies.

What you’ll do

• Learn from experts and contribute to bring value to our customers leveraging on Oracle’s international network of experts.

• Use Oracle internal tools, resources, and network to learn and stay up to date with on innovation and leading technologies.

• Contribute as a team member on customer projects together with Oracle experts and leaders.

• Consult with clients to understand their business requirements and map them to our solutions and services.

• Learn how to design solutions using Oracle leading technology and Consulting methods, tools, and best practices.

• Support Customer relationships with ACS focused on collaborative, long-term partnerships.

• Work involves some problem solving with assistance and guidance in understanding and applying Oracle policies and procedures.

• Able to demonstrate time management.

• Able to complete individual goals as well as work in a team environment.

• Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products is a plus but not necessary.

• Professional demeanor.

• Availability to work in scheduled out of hours operations when required.
  

What you’ll bring

• Bachelor degree or up to 2 years relevant experience.

• Technical aptitude: You have an interest, understanding and curiosity in cloud technology concepts such as Artificial Intelligence , Blockchain , Machine Learning , DevOps , Security and Oracle Cloud infrastructure

• Fluency in English.

• Communication skills: You have an ability to collaborate and present concepts clearly.

• Innovation: You’re open to new ideas and challenges

• Agility: You’re a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go.

• Drive: You have a “roll-up-the-sleeves” and “get the job done” attitude.

• Resilient and capable of working effectively under pressure.

• Strong organization, negotiation, and planning skills

• High energy: You’re optimistic, always eager to interact and influence people.

• Teamwork: You’re a fantastic team player who also loves smashing individual goals.

• Critical thinking: You’re a natural strategist who can analyze situations, identify issues, and solve problems creatively.

• Love & passion for customer success.

What we’ll give you

• Significant investment in your professional development and a social network of resources and thought leaders inside Oracle.

• Fun and flexible work for the ideal work-life balance

• An inspiring, inclusive, and multicultural community that values fresh perspectives.

• A buddy program: a senior expert will be assigned to work closely with you to help you making connections and learning the business.

• World-class professional training from industry experts.

• A defined career progression based on annual performance and personal development followed closely by a direct manager.

• The opportunity to engage with a variety of customers in multiple areas.

• Competitive pay and excellent benefits that will help you do your best work.