Team Manager

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Homelessness and Prevention team is friendly and we love what we do. We are passionate about the high- quality support we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Homelessness and Prevention team as a Team Manager

Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Providing care and support to those who need it is an important part of what we do. We work with people experiencing homelessness and who often have other support needs.

Our services include hostels, young peoples’ accommodation services and support delivered in the community; where we provide tailored support that prepares our customers to achieve independence and re-integrate within the community.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

We have a fantastic opportunity for someone to join us in the position of Team Manager in our Arlington service based in Camden.

Arlington is the largest mixed use homeless hostel in the UK and the flagship support services for One Housing. Alongside its 95 supported homes for former rough sleepers it has 44 low-rent independent studio flats, social enterprises and commercial businesses in a mixed vibrant environment all under one roof, where our customers can be motivated to get on the right track and find a way to independence.

Salary: £33,000 per annum

Location: Camden

Hours: Mon-Fri 9am-5pm (some flexibility may be required)

Your responsibilities will include:

• Providing line management, supervision and appraisal to support staff within the service.
• Ensuring regular team meetings are held and staff are informed about the organisation’s strategic goals.
• Holding day to day responsibility for rota cover and staff deployment.
• Participating in the management on call rota
• Ensuring that all staff receive appropriate induction, training and development opportunities.
• Participating in the training of staff as required.
• Performance management including setting targets, monitoring and taking action to address any performance issues.
• Ensuring that residents are supported to sustain their tenancies through effective management of their rent and accommodation charges, safeguarding their accommodation and preparing them for independent living.
• Ensuring voids are minimised and the service is accessible and available to all that need it.
• Facilitate and encourage effective customer participation, consultation and feedback within the service.
• Carrying out regular audits of service provision including; health and safety.

We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers. The successful candidate will:

• Staff management experience
• Knowledge and understanding of up-to-date legislation and government frameworks relevant to the customer group.
• Good knowledge of safeguarding procedures for adults and children
• Good knowledge and understanding of issues affecting individuals relevant to the customer group
• Knowledge of resettlement and housing issues for people with support needs including welfare benefits
• Experience in working in a hostel setting with customers with complex needs
• Experience of producing performance indicators that measure business activities for senior executives
• Management qualification or other relevant professional qualification

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our hybrid working policy, our diversity groups support network, our wellbeing initiatives and our employee benefits.

We understand that the different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our Homelessness and Prevention team.