Marina Operative Ocean Village Southampton

MARINA OPERATIVE

Marina Developments Ltd is the UK’s leading Marina operator. Situated in Ocean Village Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from our ourselves whilst working as a team every day.

To help us deliver exceptional service we are seeking to recruit a full time permanent Marina Operative to assist with marina operations at Ocean Village Marina.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 48 hours each week on a shift pattern of four days on four days offsupporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

Required Skills:

• RYA Power Boat Level 2 - desirable - possibility of paid for training and qualification for the right candidate
• VHF License - desirable - possibility of paid for training and qualification for the right candidate
• Competent - essential
• Customer Service - essential

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link: https://www.mdlmarinas.co.uk/policies-and-regulations/

Job Types: Full-time, Permanent

Salary: £21,544.00 per year

Benefits:

• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking

Schedule:

• 12 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Southampton: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (preferred)
• Practical Boating: 1 year (preferred)

Licence/Certification:

• VHF License (preferred)
• Power Boat Level 2 Qualification (preferred)

Work Location: One location

Expected start date: 17/04/2023