Enforcement Officer

Enforcement Officer

DVLA Newport

At NSL our vision is to make the UK a safer fairer and better place to live and work We help our clients innovate and improve services to deliver better outcomes Built on trust and respect we are driven and inspired to deliver as one team, and are proud of what we do We provide frontline back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure

With over 4000 colleagues in 250 locations across the UK we serve over 150 clients and 20 million citizens Here at NSL everyone is welcome We have an inclusive workforce that offers employment opportunities whoever you are wherever you work and whatever you do. We are bronze aware holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel veterans and reservists We are committed to our core values they are key to the way we work with our colleagues customers and suppliers joining us would mean upholding these values in everything you do

Professionalism Achieving the Highest Standards

Accountability ownership and responsibility of our actions
Respect For each other and customers

Transparency open in the way we engage and do business
Innovation Enthusiasm for new ideas and technologies

Our Enforcement Officers play a big part in clamping untaxed vehicles on behalf of the DVLA

Your day starts with a briefing from your manager and making sure you`ve got everything you need for the day ahead Youll drive one of our specialist ANPR vehicles which will locate untaxed vehicles on public highways as you drive by. You will then be responsible for making sure any vehicles flagged are clamped and dealt with in the right way

Dealing with members of the public is a big part of the role, sometimes in difficult circumstances, so you must be a great communicator.

What you’ll be doing

To liaise with members of the public and give advice regarding the clamp and fines

To advise the public on payment methods and other issues regarding enforcement action taken on their vehicle
Can often work with other agencies, when required including, Police, DVLA and VOSA

Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available
Must be flexible in their attitude to working hours, locations and must be prepared to take on other roles, temporarily, as required by the operation.

Be presentable and show high levels of personal integrity and honesty
Attends a daily briefing and collects all de-clamp information and reports relevant to the days work

Ensures all vehicles and enforcement equipment is serviceable and fit for purpose reports all faults to the Pound Manager. All relevant stationary clamps and locks are on the vehicle
Completes daily reports regarding activities, clamp loads and equipment issues

What you’ll need

Driving licence

Computer literate
Ability to communicate with the public often in difficult and demanding circumstances.

Ability to compile simple reports
Customer service

Job Types: Full-time, Permanent

Salary: £24,872.45 per year

Supplemental pay types:

• Performance bonus

Work Location: One location

Expected start date: 10/04/2023