Reservations Agent

You can find the 4-star Novotel Liverpool City Centre Hotel in an incredible location in the heart of the city centre. As Reservations Coordinator you will provide reservations and administrative support to our Sales team in the achievement of the sales and revenue objectives with faultless administration and document management. Deliver a guest experience that is unique and brings the brand to life. At Novotel Liverpool we want our guests to feel able to do their best, achieve their goals and be recognised for their success. To help them we need you to recognise the guest and help them feel valued and important.

Main Responsibilities

PEOPLE:

· Effectively communicate with the Sales team, Front of House, Accounts and Operational teams ensuring successful delivery of all guest requests and requirements.

· To be committed to ongoing professional development.

PROFIT:

· Recognise and maximise revenue opportunities within your department and throughout the hotel.

· To conduct competitor research and analysis

PRODUCT:

· Manage reservations and booking enquiries via telephone, email and face to face

· Liaise with existing clients on a regular basis

· To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner

· Arrange and deliver hotel show arounds in a professional and knowledgeable manner

· To support with group bookings through the whole process and liaise with other departments where required.

· To be the first point of call for all client enquiries regarding accommodation.

· Arrange and conduct hotel show arounds to promote the sale of accommodation and/or meeting space.

· Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business.

· Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for.

· Adhere to and promote our company values and wider brand standards.

· Liaise with travel agents

· Maintain the accuracy of the in-house reservations system

· Exceed customers’ expectations by delivering service in a professional, knowledgeable and accommodating way

· Ensure that all reservations are recorded following established procedures with full and clear information and inputted correctly and promptly

Work Experience

Essential:

· Previous experience in a customer-focused industry, preferably within a hospitality office environment

· A minimum of one year’s hotel experience

· Extremely well organised with attention to detail

· Exceptional interpersonal skills

· Strong relationship building skills

· Highly professional and courteous via email and telephone

· Positive, welcoming attitude and confident communication skills

· Ability to work on your own and as part of a team

· Commitment to and passion for delivering high levels of customer service

Desirable:

· Experience of Resaweb and FOLS

· Fluent in a second language

· Knowledge of TARS (The Accor Reservation System)

Benefits:

- Complimentary Bonus Breaks - free one or two-day break in another Accor property in the UK each year

- Employee benefit card offering discounted rates in Accor Hotels worldwide

- Automatic Enrolment to Pension Scheme

- Free meals on duty

- Up to 33 days of annual leave per annum

- Employee Assistance Programme offering confidential advice to help with employee’s wellbeing

Job Types: Full-time, Temporary contract, Temp to perm
Contract length: 18 months

Salary: £10.19 per hour

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• LIVERPOOL: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Expected start date: 01/03/2023