Official Specifications
Role Overview & Mandate
Executive Summary
Norton Way Nissan Nissan - Service Full time Apprenticeship...
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Norton Way Nissan
Nissan - Service
Full time
Apprenticeship
Location: Norton Way Nissan, Norton Way North, Letchworth, Herts. SG6 1BL
Hours: Monday to Friday 08:00 to 18:00, 1 in 2 Saturday mornings
Salary: Meets national apprenticeship wage
A bit about us:
Nissan has been part of the Norton Way Group for over 10 years, and been a leading Nissan dealership in that time. They have won awards such as “Ambassadors of the Year” and “EV Dealership”
The dealerships continued growth and success is down to the drive and determination of every member of the team.
We have great transport links within 5 minutes’ walk from us, lovely green spaces to enjoy during your lunchtime, and the town centre, which again is a 5-minute walk away.
What you will be doing:
Norton Way Nissan have an amazing opportunity for an Apprentice Service Advisor, to join us.
You will be the first point of contact for all service customers, as such the ability to deliver exceptional levels of customer satisfaction is a must.
We offer fantastic inhouse training and block training, with fantastic career progression opportunities. From the training programme you will be shown how to complete the processes below, whilst maintaining the highest levels of customer satisfaction.
Arranging customer bookings for the workshop- Understand the customer needs and correctly interpret instructions to complete job cards/repair orders
- Giving customers a 5-star experience
- Assist with planning the forward capacity of the workshop
What we need from you:
Ideally you will have GCSE A-C (or equivalent) in Maths, English and ICT although this is not mandatory- Keen interest in the automotive sector
- Outstanding communication skills, both in person and on the telephone
- Proficient IT skills including MS Office
- Committed to providing the highest quality of service to customers
- High level of accuracy with excellent attention to detail
Awarded “Great place to work” certificate in November 2022 along with “Best Workplace for Wellbeing” in January 2023.
Salary
Meets national apprenticeship rates
Hours
Monday to Friday 08:00 to 18:00, 1 in 3 Saturdays
Benefits
Your birthday off each year paid, Enhanced family friendly benefits including: Life Assurance from day one of joining us, Enhanced maternity, paternity & adoption packages, Free eyes tests, Improved Employee Assistance Programme, Additional annual leave purchase scheme, Tech purchasing benefits, Cycle to Work Scheme, Staff referral bonuses, Reduced rates on vehicle purchases & maintenance. Along with access to our benefits portal, offering 100's of savings for retails stores and hospitality venues
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