First Point of Contact Call Handler

Your difference makes a difference

Are you ready to make a difference?

Ready to offer support when people need it most?

Ready to help us transform mental health services across the region?

We're Northpoint, one of the largest providers of mental health services in Yorkshire. Every year we make a difference to the lives of 5,000 people. And that remains our focus as we continue our journey to improve the way mental health services are delivered. To help make that happen, we have an exciting opportunity for a First Point of Contact : Call Handler to join our growing team in Calderdale Open Minds We're looking for someone with experience of working in an administrative role and/or a supportive/caring role, has an awareness of the range of emotional health problems which can affect children, young people and their families and recognisies and values difference amd diversity.

Not only that, we want you to bring your life experiences, your perspectives, and your personality to the role too. Are you ready to make a difference?

The successful cadidate will be the first point of contact for phone calls into the service – this will involve providing a helpful response enquiries, and passing calls to duty clinicians where appropriate and providing daily cover for incoming calls/emails/letters from young people, parents/carers, GPs, school staff, social workers, and other professionals

Hours are 35 per week , though 28 hours would be considered. Cover Monday through to Friday.

The closing date is 22nd March 2023,

Interviews from w/c 27th March 2023

(however due to the immediate need for the vacancy we will b eprogressively shortlisting and may invite candiates to interview prior to the scheduled interveiw date.)

Please refer to the attached job and person spec, and for more informaton about the role please contact Danielle Wilson at danielle.wilson@openmindscamhs.org.uk

#comeasyouare #differenceisyou #makeadifference