Role Overview & Mandate
Executive Summary
About The Role Are you looking to build a career in IT Applications Support? Looking for a...
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Sources: USCIS E-Verify & Home Office CoS
About The Role
Are you looking to build a career in IT Applications Support? Looking for a fast-paced organisation with lots of opportunities for growth and development? Do you want to make a difference to the NHS?
Role summary:
NHS Professionals (NHSP) is looking for a Systems Support Administrator to join a collaborative team with responsibility for the maintenance of NHSP's financial and operational information systems. This role provides advice on and support to data related services and information systems to managers, employees, flexible workers, clients, and external agencies.
Skills/Responsibilities:
As a Systems Support Administrator, you will:
- Provide first line support to managers, employees, clients and external agencies via Service Desk & Teams on matters regarding data related services and information systems policies and procedures.
- Manage the systems administration for operational and financial information systems, including setup and maintenance of user accounts and access levels and the implementation and maintenance of client trusts data structure.
- Advise and support flexible workers on a range of services, e.g. the calculation of entitlement to statutory payments, production of references, validation of documents confirming eligibility to work, updating personal details, changes of assignment and associated rates of pay, processing of terminations of engagement.
- Provide information as required to both clients and management accurately and in a timely manner
- Provide support to the Service Delivery Manager and Senior Systems Support Analysts to ensure multiple projects and ongoing tasks are completed within service level agreements.
- Provide, receive, and control access levels to personal and financial data, in compliance with data protection legislation.
About The Candidate
The successful candidate will:
- Have experience in a customer service focussed role, ideally having worked in a first line support role and used a ticket-based system
- Be enthusiastic about building a career in applications support
- Have excellent written and verbal communications skills with the ability to convey technical/system information successfully to a non-technical audience
- Demonstrate the ability to build rapport and relationships with internal and external stakeholders over the phone and in messaging format
- Have problem solving skills and strive to resolve queries on the first contact
- Be able to organise their own workload, within parameters, by pro-actively identifying and prioritising requests
- Have basic IT literacy
- Ideally have the ability to understand data and categorise it
- Find it beneficial to have worked within the healthcare sector previously
- Be able to work Mon -Fri, 9.00 - 5.00 from our Hemel Hempstead office (5 days per week in he first month for training) and then moving to a hybrid approach
About Us
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 27 days per year, plus bank holidays
- A commitment to talent management & development
- Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- Life Assurance
- Group Income Protection
- Wellbeing Programme
- Employee Assistance Programme
- Employee Engagement & discounts platform
Our Commitment to You:
The Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel empowered, engaged and excel in what you do.
Throughout your employment you will have access to our Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.
Our Candidate Promise:
We recognise that everyone is different and here at NHSP we want all of our employees to feel valued, appreciated and respected. Inclusivity is at the heart of our culture and we want our people to reach their full potential and enjoy their career with us. Our workforce diversity and experiences lead to innovation, collaboration and enables you to feel and be yourself. NHSP are committed to making reasonable adjustments to support your application process and your career with us.
We endeavour to respond to every application, however, occasionally due to the number of applications we receive we may close a vacancy early and it may take us longer than we would originally hope to get back to you. If you have not heard from us within 14 days, please assume that your application has been unsuccessful.
About Us:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
