Holidays Operation Assistant Manager / Rheolwr Cynorthwyol Gweithrediadau Gwyliau

We’re looking for a Holidays Operation Assistant Manager to assist the Holidays Manager in the efficient delivery of their Holidays portfolio.

The hours: 30 per week.

The salary: £17,721.60

Duration: This is a fixed term position until November 3rd, there is opportunity to continue through winter with reduced hours

Rydym yn chwilio am Reolwr Cynorthwyol Gweithredu Gwyliau i gynorthwyo'r Rheolwr Gwyliau i gyflawni eu portffolio Gwyliau yn effeithlon. Yr oriau: 30 yr wythnos. Y cyflog: £17,721.60 Hyd: Mae hwn yn safle tymor penodol tan 3 Tachwedd, mae cyfle i barhau drwy'r gaeaf gyda llai o oriau

What it's like to work here:To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

I gael gwybod mwy am sut beth yw gweithio o fewn "Gwyliau" yn yr Ymddiriedolaeth Genedlaethol, cliciwch yma i wylio ein fideo.

What you'll be doing:You'll deliver high levels of customer service to our guests, dealing with queries in line with agreed NT procedures. Team work will be essential, as you'll be working with the wider property team, as well as Contact Centre staff and internal service delivery is just as important.

You'll be excellent with people. As the first point of contact for Caretakers, your supervisory experience will really help you to get the best from the team through training, coaching and development in order to deliver a consistent offer in line with the NT holidays toolkit. Alongside this you'll be organising rotas in line with bookings, ensuring that changeovers and service cleans are delivered and good stock control is essential, as is efficient purchasing and store management in order to minimise costs whilst still providing a good service to caretakers.

Byddwch yn darparu lefelau uchel o wasanaeth cwsmeriaid i'n gwesteion, gan ddelio ag ymholiadau yn unol â gweithdrefnau NT y cytunwyd arnynt. Bydd gwaith tîm yn hanfodol, gan y byddwch yn gweithio gyda'r tîm eiddo ehangach, yn ogystal â staff y Ganolfan Gyswllt ac mae darparu gwasanaethau mewnol yr un mor bwysig. Byddi di'n ardderchog gyda phobl. Fel y pwynt cyswllt cyntaf ar gyfer Caretakers, bydd eich profiad goruchwylio yn help mawr i chi gael y gorau gan y tîm trwy hyfforddiant, hyfforddi a datblygu er mwyn darparu cynnig cyson yn unol â phecyn cymorth gwyliau NT.Ochr yn ochr â hyn, byddwch yn trefnu rotas yn unol ag archebion, gan sicrhau bod newidiadau a glanhau gwasanaethau yn cael eu darparu ac mae rheoli stoc dda yn hanfodol, fel sy'n effeithlon o brynu a rheoli siopau er mwyn lleihau costau tra'n parhau i ddarparu gwasanaeth da i ofalwyr.

Who we're looking for• Practical experience in an operational role in a holiday operating environment• A good understanding of necessary standards of housekeeping, presentation and maintenance • Some supervisory experience • Working knowledge of relevant Health & Safety procedures and experience of risk assessments

• Profiad ymarferol mewn rôl weithredol mewn amgylchedd gweithredu gwyliau

• Dealltwriaeth dda o safonau angenrheidiol cadw tŷ, cyflwyno a chynnal a chadw

• Rhywfaint o brofiad goruchwylio

• Gwybodaeth weithredol am weithdrefnau Iechyd a Diogelwch perthnasol a phrofiad asesiadau risg

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd.