Operations Coordinator

We have an exciting opportunity for a skilled and organised operations Coordinator to undertake a vital role at a Care group in South Croydon, London. We think this could be an Amazing opportunity for the right candidate!

Salary: £24,000 per annum

Hours per week: 37.5 hours per week, Monday to Friday

About the role:

The Operations Coordinator will be a key administrative coordinator, working with a team of healthcare professionals within a vibrant and fast-paced care home with nursing.

You will be coordinating a range of tasks and assisting with the smooth running of the service. Our client are looking for a proactive individual with a positive attitude, who can work closely with the registered manager, supporting with operational and compliance activities.

List of Operations Coordinator duties include:

General 

Complete and manage staff rota whilst ensuring all payroll queries are adequately managed; collate and manage data including information on worked hours, sickness, maternity, holidays etc 

Check all the invoices and discuss any discrepancies with the registered manager 

Recruitment- arrange and participate in the interview process. Including but not limited to; manage CRM, shortlist CV’s, arrange interviews, participate in interviews, and liaise with the recruitment team in relation to scanning/emailing candidate documents 

Liaise with human resources concerning all new starters co-ordinating a comprehensive induction programme 

Ensure completion of all audits relevant to the operational and health and safety aspects of the service and maintain effective evidence of this audit process 

Take responsibility for day to day improvements and repairs of the infrastructure of the care home and ensuring it is thoroughly clean at all times 

Ensure all necessary orders are placed with registered manager’s authorisation 

Check service users’ folders to ensure files are in good repair, an index and dividers present in both daily file and health file 

Completion and submission of daily staffing report Audits 

Coordinate training supervision - maintain an overview of training, supervision compliance and report this to the registered manager 

Be responsible for the delivery and completion of assigned audits and reports for the care home’s clinical governance committee 

Collect all internal audits within the units fire audit (with the manager) 

Complete infection control audit (April and October) 

Complete all relevant external audits are as required 

Ensure all the internal audits are completed by liaising with other relevant members

Records management 

Updating incident reports on company database 

Following up on drug alerts 

Service records- making appointments for relevant companies to come out and service equipment etc 

Making sure that all certificates are up to date in relation to fire alarms etc 

Updating policy and procedure folders 

Making sure environmental risk assessments are in date 

Updating all posters within the units when needed 

Provide and be responsible for an efficient in-house banking scheme for service users and the petty cash system 

Assist the registered manager with handling complaints and investigations 

In liaison with the registered manager, maintain the complaints and incidents database and provide the necessary reports for the clinical governance meeting 

Communicate with registered manager concerning all purchasing requirements as necessary 

Manage and audit the issuing of keys, swipe cards and personal alarms 

Organising the office, photocopying, scanning and posting 

Uphold confidentiality and data protection at all times, with particular reference to personal records of both employees and service users

Required skills, attributes and qualifications: 

Expert in MS Office, in particular excel and word 

A Levels or equivalent 

Good spelling and grammar 

Excellent telephone manner 

Accuracy and attention to detail 

50 wpm typing speed 

Extremely responsible with confidential data 

Team player with ability to work on own initiative 

Good at communicating with a variety of staff including support workers, nurses, senior management, and external stakeholders. Prepared to spend time with the service users whilst doing so

Benefits: 

20 days holiday plus 8 public holidays 

A great team and environment to work in 

Exclusive retails discounts at Sainsbury’s, Tesco, Starbucks, Cafe Nero, Zizzi etc 

Discounted gym memberships 

Discounted cinema tickets available any day of the week (e.g. discounts at Vue, Odeon etc) 

Employee assistance programme - 24/7 free and confidential counselling 

Refer-a-friend scheme with financial incentives 

Training and advancement opportunities 

Career development and advancement opportunities

If you fit the brief we would love to hear from you, click apply, and one of our consultants will be in touch within 24 hours.

Alternatively, feel free to contact Michael on 07503224505 to discuss in more depth.

Thanks to all that apply.