Official Specifications
Role Overview & Mandate
Executive Summary
As an insurance firm we simply won’t be able to function effectively without our highly valued operations team. The role is...
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As an insurance firm we simply won’t be able to function effectively without our highly valued operations team. The role is responsible for effective development and delivery of the operating strategy; ensuring our operations and partners perform to market standards, and; implementing new standards, enabling technologies and change to support the business in meeting strategic and financial goals.
About The Job
What you’ll spend your time doing:
While there is rarely a ‘typical’ day as a Senior Operations Manager, here’s a snapshot of some of the key parts of the job, in which you will be responsible for managing and delivering on specific areas of the operations strategy, enhancing internal operations and managing specific service providers with a focus on driving scalable, profitable growth and resilient capabilities in line with our business goals and market practices. The portfolio of responsibilities will be shaped annually in line with strategic priorities, critical issues and emerging threats.
The Senior Operations Manager Responsibilities will include:
- Maintain and build out the existing operational capabilities and practices required to deliver to our customers, achieve our business ambitions, comply with relevant regulations and resolve underlying issues or gaps in capabilities. Scope includes e-placing, London Markets, Lloyd’s of London, internal and other partner capabilities required to deliver operational excellence.
- Support the definition of operational strategy, drive feasibility studies, requirements definition and the business case for change in process and technology with responsibility for obtaining necessary approvals
- Lead workstreams and manage cross-business teams and third parties to deliver on strategic operational initiatives to time, required standards (internal, regulatory, risk) and in budget
- Seek opportunities to drive commercial efficiencies across our existing processes, third party relationships and internal spend as well as in the execution of operational initiatives
- Prepare and maintain strategic benefits cases, capturing the qualitative and quantative drivers and tracking realisation, providing steer to course correct and maximise value achieved
- Manage operational readiness in tactical and strategic developments, assessing the impact and risk of change, identifying deployment and engagement approaches and preparing the business to successfully adopt and embed process, technology and other types of change.
- Identify indirect factors, cross-business and cross-project interdependencies to enhance successful outcome of operational or wider organisational initiatives and minimise risk.
- Identify and implement process and capability improvements, drawing on insights from within the business, across the market and more broadly.
- Support cyclical and ongoing operational risk management, including identifying and pre-empting risks materialising, overseeing remediation, leading on aspects of the operational risk quantification processes, inputting into the ORSA and regular operational risk reporting and reviews.
- Maintain strong stakeholder relationships with service line owners, internal and third party teams and support them in ensuring we collectively deliver improvement and adhere to all required standards.
- Monitor service levels provided by our key partners, market providers and other third parties. Ensure responsiveness and performance within agreed service levels and contractual obligations. Identify improvements, escalate issues and oversee improvement plans. Challenge as appropriate.
- Contribute to the development and maintenance of operational policies and controls, in line with our business model and external requirements, ensuring the policy framework is adhered to for all retained responsibilities.
- Assess implications of changes to regulatory, legal, market or business requirements, identify adjustments to existing processes and capabilities. Where appropriate, make recommendations and mobilise and manage delivery, maintaining confidentiality as required.
- Act as a an internal operations consultant and partner to the MS AUL functions and projects
- Represent MS Amlin and our Brand at industry forums, market groups and potential capability providers
The Senior Operations Manager reports into Head of MS AUL Operations.
The job holder will also work closely with the MS AUL COO as well as other senior stakeholders and with counterparts across Operations, Line 2, Line 3, Service Providers and Market participants to shape and implement strategic priorities, monitor and resolve operating and initiative issues.
You’re going to enjoy this job if you also…
- Flourish in fast paced, dynamic environments where you can shape solutions and influence outcomes
- Have a passion for personal and professional development for yourself, your team and your colleagues
- Foster an environment of accountability, constructive challenge and continual improvement
- Enjoy advocating, creating buy-in and engagement across a range of views and stakeholders
- Have a strong eye for detail
- Can convey complex messages, data and concepts simply, with focus on the core issues and recommendations
- Enjoy translating strategic, business or market requirements into pragmatic frameworks, solutions and work plans
- Are a strong problem solver and excellent influencer
- Highly organised, experienced, pragmatic planner comfortable working with ambiguity and evolving goals
What you’ll need:
For this particular role there are some important experiences we need you to have. These include:
- Detailed knowledge of the current landscape and future ambitions within the Insurance Industry, London Market, regulatory environment and peers
- Experience in insurance operating models, key business applications and processes, data management, reporting and enabling technologies
- Experience in delivering and leading within in a matrix environment and independently as required
- Experience in shaping and delivering strategic/ and regulatory change
- Excellent interpersonal, stakeholder and communication skills
- Adept at building dynamic solutions and tools, from requirements through to embedding
- Adept at operating with discretion, empathy and cultural awareness
- Broad, organisational-wide view of the business and an appreciation for strategy, processes and capabilities, enabling technologies and governance
What you can expect from us:
- A great team and supportive colleagues
- An open mind (especially to new ideas and ways of doing things)
- A strong focus on diversity, inclusion and equal opportunities
- A programme of wellbeing and mental health support
- Employer-supported volunteering (ESV)
- Flexible working
- Continuous learning
- Study support
- Structured career development
What you’ll need:
For this particular role there are some important qualifications and experience we need you to have. These include:
Behavioural Competencies
- Business Awareness
- Drive for Results
- Managing Relationships
- Impact and influence
- Analysis and judgment
- Customer focused
- Strong communication skills (written and spoken)
Job Related Experience
- Proven project management experience on medium to large scale change projects
- Multi-process/departmental/geography project delivery experience
- Insurance/financial services industry experience
- Clear evidence of achieving results within a changing organisational environment
What you can expect from us:
A competitive salary and benefits package is a given, but you can also expect:
- A great team and supportive colleagues
- An open mind (especially to new ideas and ways of doing things)
- A strong focus on diversity, inclusion and equal opportunities
- A programme of wellbeing and mental health support
- Employer-supported volunteering (ESV)
- Flexible working
- Continuous learning
- Study support
- Structured career development
About Ms Amlin
MS Amlin is part of a global top-10 insurance group, MS&AD. We’re made up of four distinct businesses covering global reinsurance, Lloyds franchise, local specialty insurer, and business services.
This role sits within our Reinsurance Franchise at Lloyd’s (MS AUL) which specialises in Mergers & Acquisitions and Property & Casualty across London, the Middle East, the Far East and continental Europe.
Conduct Rules
With the implementation of the SM&CR (Senior Managers & Certification Regime), the Financial Services and Markets Act gave the FCA new powers to write conduct rules and apply them to all employees within a firm. The Conduct Rules set basic standards of good personal conduct. They stipulate that you must:
- Act with integrity
- Act with due care, skill and diligence
- Be open and co-operative with the FCA, PRA and other regulators
- Pay due regard to the interests of customers and treat them fairly
- Observe proper standards of market conduct
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