Role Overview & Mandate
Executive Summary
Job details Posted 09 March 2023...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
Job details
Job description
We are partnering with a leading provider of network and connectivity solutions to businesses who are looking for a Network Help-desk Analyst to join their ever growing team. This is a full-time opportunity based on-site in Solihull.
You'll have the freedom to work from home, on a 3 on 3 off shift pattern! This is also a night shift position.
Day to day responsibilities
- Responding to tickets raised by telephone mail or via Service Now (on average ten tickets per night)
- Filter faults by severity to determine next point of action
- Create handovers information for days shift engineers
- Update the system (Service Now)
Requirements
- Basic understanding/knowledge of networks
- IT literate
- Keenness to learn
- Attention to detail
- Good communication and numeracy skills
- This is an excellent opportunity for those looking to take a step into a career in Networks/Telecomms.
Benefits
- Full IT equipment
- Generous Holiday allowance (increase with length of service)
- Company Pension
- Private medical
- Income protection
- Life Assurance
If this sounds like something of interest to you then please apply now for immediate consideration!
