Role Overview & Mandate
Executive Summary
We are seeking an IT Support Specialist to join our team. The ideal candidate will have experience in providing technical support to end-users,...
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Sources: USCIS E-Verify & Home Office CoS
We are seeking an IT Support Specialist to join our team. The ideal candidate will have experience in providing technical support to end-users, troubleshooting hardware and software issues, and maintaining IT infrastructure.
Duties:
- Provide technical support to end-users for both Mac OS and Windows operating systems
- Troubleshoot hardware and software issues
- Maintain IT infrastructure including LAN, TCP/IP, Active Directory, and other related technologies
- Utilize ServiceNow and Jira to track and resolve support tickets
- Provide excellent customer service to all end-users
Experience:
- 2+ years of experience in IT support or related field
- Experience with Mac OS and Windows operating systems
- Knowledge of LAN, TCP/IP, Active Directory, and other related technologies
- Experience with ServiceNow and Jira preferred
- Excellent customer service skills
Benefits:
- Competitive salary
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off
If you are a self-starter who is passionate about technology and enjoys helping others, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Employee discount
- Store discount
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Richmond: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Customer service (required)
- Technical support (required)
Work Location: In person
