Senior Business Support Assistant

We have a rewarding opportunity for two experienced administrators to join our Business Support Hub and support social work teams in our Corporate Parenting and Safeguarding services.

You’ll work as part of a small team alongside the wider business support colleagues to enable social workers to focus on the needs of children and families. You’ll take minutes in a range of meetings and support our teams with a wide range of tasks.

The Corporate Parenting and Safeguarding Services can be a very fast-paced environment and while you’ll work as part of a team, you will also need to work effectively on your own.

This role has some flexibility for limited home working in line with the needs of the service. A Basic DBS check will be required.

• Provide an effective and efficient business support service to social work teams and managers.
• Manage payments to carers and invoices of care agencies.
• Assist in the planning of statutory child in need meetings, preparing meeting rooms, and distributing minutes and outcomes within timescales.
• Ensure that reports are prepared in timescales and taking responsibility for ensuring any business-related actions/issues are fed back and followed up appropriately.
• Accurate inputting of information to the City Council’s various databases/spreadsheets across Children’s Services in accordance with regulations.
• Supporting the induction of new staff and to provide a level of 1:1 monitoring, supporting colleagues welfare and work activities, and escalating any issues to the Children’s Services Business Managers.

• NVQ level 3 in Business Administration or equivalent or able to demonstrate significant administrative experience.
• Experience of working in a health or social care environment and have significant experience of taking minutes in complex or sensitive meetings.
• Able to communicate effectively and clearly at all levels, both verbally and in writing.
• Highly proficient IT skills working with MS Office and the ability to quickly and confidently learn and utilise a variety of bespoke systems.
• Ability to lead change and work with others to facilitate changes.
• Able to conduct research and assemble information.
• Ability to prioritise workload against agreed plans, deadlines and targets whilst under pressure.
• Strong emotional resilience when dealing with sensitive and confidential issues.

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.

We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-

• Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
• 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
• Holiday Purchase Scheme.
• Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
• Cycle to Work Scheme.
• Health Cashplan.
• MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
• Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
• SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
• Homebuy Scheme (for eligible roles).
• Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
• A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
• Childcare Subsidy.