Allocations Assistant

We’re recruiting an Allocations Assistant to join our busy Housing Allocations Service where we manage the housing register and allocate social rented accommodation.

You’ll act as the team’s initial point of contact, providing highly effective and efficient business support and giving advice and assistance to customers, helping them access and understand the housing register and allocation procedures and policies.

It’s a fast-paced environment and whilst you will be working as part of a team, you will also need to confidently work on your own.

A DBS check will be required.

• To be the first point of contact for the service, answering calls and emails and providing advice and assistants to customers enabling access to various housing services, including downsizing, mutual exchange and housing solutions.
• Assist applicants to access the Housing Register and communicating all aspects of the process to them and dealing with any concerns or enquiries.
• Supporting with the verification of Housing Register applications.
• Undertake a range of administrative tasks including maintaining spreadsheets, arranging appointments, updating case management systems, processing freedom of information enquiries, preparing case files, compiling and distributing information, completing financial tasks, administering of the Exceptional Decision Panel

• Level 3 Business Administration qualification or equivalent relevant experience. Minimum 1 years’ experience of administrative support.
• Demonstrate a high level of customer services experience.
• Excellent verbal and written communication skills.
• Excellent organisational skills and ability to plan and prioritise work and meet deadlines.
• Excellent IT skills and experience of using case management systems such as NEC and MS Office / Teams.

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.

We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-

• Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
• 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
• Holiday Purchase Scheme.
• Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
• Cycle to Work Scheme.
• Health Cashplan.
• MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
• Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
• SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
• Homebuy Scheme (for eligible roles).
• Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
• A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
• Childcare Subsidy.