Official Specifications
Role Overview & Mandate
Executive Summary
About the Role: Interested in using data and analytics to positively influence customers within...
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About the Role:
Interested in using data and analytics to positively influence customers within multiple sectors – Food, Travel, Childcare, Utilities and Support Functions? This is an exciting opportunity to join this Marketing and Communications function and create a positive impact on the customer base!
This opportunity to be the Insight Analyst will advise on the best research methodology and analysis to meet specified research objectives and help drive strategic decision-making
About the role
You will be integral for putting the customers and members at the heart of the business by owning and managing regular quantitative and qualitative research projects for each of our business groups and internal support functions.
This opportunity to be the Insight Analyst will advise on the best research methodology and analysis to meet specified research objectives and help drive strategic decision-making
About the role
You will be integral for putting the customers and members at the heart of the business by owning and managing regular quantitative and qualitative research projects for each of our business groups and internal support functions.
The Insight Analyst will operate as the right-hand of the Insights and Analysis Manager to maintain the running of customer experience surveys for our Trading groups and colleagues with external partners to provide the teams with actionable insights.
As the Insight Analyst, you can expect to:
- Work with the team on embedding the customer experience platform within the business and creating a pro insights culture
- Design and implement research projects targeting members, customers, colleagues using the right methodology for the project
- Using the appropriate advanced analytics, turn data into actionable insight and provide reports to senior team leaders which address research questions and make recommendations
- Responsibility for day to day managing of Graduate Insight Analyst, providing support and upskilling and delegating analysis work to ensure project delivery
- Work with audience building tools (Acorn, TGI etc.) and support society with profiles and findings
- Conduct primary and secondary research and analysis for industry benchmarking to provide external business intelligence
- Disseminate and present proactive insight, such as consumer trends, to key stakeholders, defining potential business impact and making appropriate recommendations
For more details about the role, please check the attached Job Description.
This role is part of a team based from our Head Office in Warwick, with a mix of working from home and in the office.
About You:
- Minimum 3 years experience in a data insight role
- Experience of using research software and database/panel management
- Ability to support and help upskill junior team members
- Ability to turn raw data into actionable strategic insight
Why Join Us?
The cost-of-living crisis is putting pressure on us all. That's why we are now offering an enhanced discount rates to all Colleagues at Your Coop (valid until end of June 2023):- 20% off Food shopping (usually 10% all year round rising to 20% on a pay day weekends)
- Holidays for less with up to £500 off Travel
Other benefits:
- Up to 60% off Childcare fees
- Refer a Friend Scheme
- Paid time off for volunteering
- Colleague Support Fund
- GroceryAid Colleague Mental Health Support
- Ethical mobile and broadband deals
- Annual leave that grows with your career
- Full training and accredited development programmes
… and many more!
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