Head of Service Delivery

We're an ambitious and dedicated housing association with strong community roots. We're focused on creating homes and communities where people can thrive. We’re looking for people who care as much as we do! We're committed to being a visible and responsive landlord and our Direct Labour Organisation is an essential part of achieving this and in delivering first class customer service.

We’re looking for a senior operational leader to drive forward our direct labour organisation. You’ll have overall responsibility for c90 operatives and will be responsible for the delivery of responsive repairs, voids, an internal kitchen and bathroom programme and a caretaking and grounds maintenance team.

You’ll motivate, nurture and lead your team to ensure they achieve their full potential, and ensure we have a competent and talented workforce that can respond to the needs of the business and our customers. You’ll build in resilience and growth to the teams to ensure that we can provide a high level of service as the organisation expands. You'll drive forward performance, productivity, staff engagement, recruitment and talent management.

As a member of the Leadership team, you'll support the Executive Team and the Boards of mhs homes and its registered provider subsidiary, Heart of Medway Housing Association on the operational management of the organisation and its people with lead responsibility for your area. As a key member of our Leadership Team, you’ll have the ability to maintain a focus on the big picture as well as detail of the day to day delivery, budgets and quality assurance.

You’ll ensure the services delivered are fully compliant with Health & Safety legislation and safe working practices and will have a good understanding of building safety and compliance.

In 23/24 you’ll be responsible for an annual budget of circa £6 million to help you deliver the service. You’ll also have a talented team of dedicated asset professionals who will work with you to make everything happen.

In return, we offer a competitive salary with excellent benefits, including:

• A performance based annual bonus
• Pension contributions matched up to 6%
• 28 days annual leave entitlement (in addition to Bank Holidays)
• Free Life Assurance
• Free parking
• Access to two holiday homes (in Dorset and Norfolk)
• Flexible benefits scheme (including the opportunity to buy / sell a week’s worth of holiday entitlement per annum)
• Enhanced family leave policies
• Training & Development and opportunities for continuing professional development including regular tool box talks
• A great team of colleagues to work with
• Regular social and charitable events and a range of wellbeing activities

Interested? Take a look at the Role Profile and Leadership Behaviours (below), our Strategic Plan, our Delivery Plan, Asset Management Strategy and much more to find out about this unique opportunity.

You can also contact Gemma Hancock, Executive Director for Asset and Development, for an informal discussion on 07841270499, or by email (gemma.hancock@mhs.org.uk).

Instructions for potential applicants: Please note we are using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore shortlisting will be done based on the supporting statement. In your application and supporting statement, please address how you meet the qualification and experience requirements AND provide an assessment of “what you bring to the role”.

Shortlisted candidates will be invited to a first stage interview (date TBC) to assess suitability for the role.

We're Investors in Diversity accredited and a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.

We look forward to hearing from you.