Role Overview & Mandate
Executive Summary
Team Retail & Business Banking Location Wood Green County London Ref # 18542...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
Team Retail & Business Banking
Location Wood Green
County London
Ref # 18542
Closing Date 06-Feb-2023
As an Assistant Store Manager, you will lead a team of Cashiers, Lead Cashiers, and Customer Service Representatives, making sure that the customer service that we provide is always second to none! You will work alongside other Assistant Store Managers and share different responsibilities within the Store, what will give you an amazing opportunity to gain experience and develop skills in service, risk, and people management. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image.
In return, we will make sure that you are well-rewarded by providing you with a competitive salary, annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts. You will also have access to Metro Bank University which supports the training and development of all our colleagues - and with our ambitious growth targets, it can be a big chance for truly exciting career progression!
So what will you be doing…..?
Supporting the Store Manager in supervision of the team and all operational activities- Inspiring and nurturing colleagues by being a role model for our amazing behaviours
- Assisting customers with complex queries
- Taking responsibility for complaints handling through to resolution
- Co-ordinating team schedules and providing leadership to Cashiers, Lead Cashiers, and Customer Service Representatives
- Supporting colleagues’ development and our Licence to AMAZE scheme
- Actively participating in the store events, including Kids Rock, Money Zone, and Grand Openings
- Constantly looking for ways to Surprise and Delight our customers!
You need to be this kind of person….
Passionate about providing unparalleled levels of service and convenience for customers- Able to work and learn quickly in a fast-paced, fun and dynamic environment
- Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
- Care about doing a great job and exceeding expectations with the quality of what you do
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...
Understand the risks associated with your job and what that means for you, Metro Bank, and all our stakeholders- Excellent time management and attention to detail are key - this role involves processing lots of customer and college information to a deadline
- You will have sound knowledge of financial products
- Naturally, you will be comfortable with having full operational accountability of the Store
- We need you to be fully flexible to work on a variety of shift patterns over seven days a week
- Right from the start, we will give you full training and great support, but as a minimum, you will need to have a proven track record at the supervisory level within retail banking
- This role is regulated by the Financial Conduct Authority (FCA) under the Senior Managers and Certification Regime. This means that If you are successful in your application, we are required to carry out additional checks that will be repeated annually while you are in this role. For more information you can visit the FCA website or ask your recruiter who can explain further.
Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
