Role Overview & Mandate
Executive Summary
Job Ref: CRI2096 Branch: Mercure London Heathrow Location: Mercure London Heathrow ,...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
Here at Crimson Hotels, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.
We’re looking for a friendly and passionate Receptionist to join our team.
Your day to day
As a Receptionist, your role will be to truly listen to our guests, to anticipate their needs and achieve 100% guest satisfaction.
Your key duties as Receptionist will include handling check-in and check-out services for the guests and assisting them with requests during their stay.
The Person
As well as having previous experience in a similar role, we look for Receptionists to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.
What we need from you
- A confident communicator with strong interpersonal strong skills
- Minimum 1 year experience in related field
- Confident communicator in English
- Excellent customer services
- Positive
- Team player
In return we'll offer
We’ll reward all your hard work with a great salary and benefits – including great room discounts and excellent training opportunities.
Join us and you’ll become part of our Crimson family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve. In addition, we offer:
- Refer a Friend incentives to influence your earning potential.
- Life Assurance
- Access to a company perks platform.
- Additional annual leave day for your birthday
- A range of continuous development training programmes
- Complimentary refreshments and freshly cooked meals whilst on duty
- Free parking on site
- We celebrate reward, recognition and success throughout the year.
Eligibility:
In line with the requirements of the Asylum Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
About the hotel:
Mercure London — Heathrow is situated just two miles from Heathrow Airport and Stockley Park, this hotel is the ideal choice for both business and leisure travellers alike.
A contemporary hotel which offers modern bedrooms with a choice of rooms including Family Rooms, as well a range of amenities to ensure a delightful stay. Versatile dining options include Borders Restaurant and Bar which offers varied menus full of international influences. With state-of-the-art meeting facilities for up to 200 delegates including complimentary WiFi, we provide the perfect setting for successful meetings and events.
Mercure London — Heathrow is situated just two miles from Heathrow Airport and Stockley Park, this hotel is the ideal choice for both business and leisure travellers alike.
A contemporary hotel which offers modern bedrooms with a choice of rooms including Family Rooms, as well a range of amenities to ensure a delightful stay. Versatile dining options include Borders Restaurant and Bar which offers varied menus full of international influences. With state-of-the-art meeting facilities for up to 200 delegates including complimentary WiFi, we provide the perfect setting for successful meetings and events.
