Navigator-Emergency Department-Aberdeen Royal Infirmary

Please go to www.mav.scot/jobs to read the person specification for this post and to complete the online application form.

Navigator is an innovative programme run by Medics Against Violence (MAV), a healthcare charity registered in Scotland known for running successful projects including MAV Schools, Ask, Support, Care (ASC), Youth Navigator and Pathfinder. More information on the charity is available on our website: www.mav.scot

This post is based at Aberdeen Royal Infirmary and in the surrounding communities.

The post holder will join a dedicated team of Navigators (2 FTE in each hospital site) working alongside the clinical teams in the Emergency Department. Navigators support individuals presenting to hospital with complex social needs, this may include issues such as addiction, mental health issues, homelessness, violence and domestic abuse. We aim to provide holistic care for people and will provide training in any areas the successful applicant is not familiar with but it would be an advantage to have experience in one or more of these areas. The aim of the programme is to improve wellbeing, engagement and life chances for those who accept support. This challenging role will involve delivering practical, bespoke interventions both in person and through a wide network of partner agencies that support people towards a safer, healthier and more productive lifestyle.

An SVQ or equivalent qualification would be an advantage together with experience of support work.

Main duties & responsibilities

· Form strong, professional relationships with the wider Emergency Department clinical team including nurses and support workers, doctors, and ambulance crews, working closely with them to identify patients who may benefit from the Navigator service.

· Engage with willing patients within the Emergency Department, make a connection and discuss future support as requested.

· Support service users through assertive community outreach, build strong trusting and respectful relationships that enable them to regain agency and control over their decisions.

· Connect service users to existing community supports (of their choice) and support as necessary to maximize engagement.

· Hold a case-load and respect service user confidentiality and adhere to GDPR

· Assist with the on-going development of the service model to ensure service users gain the maximum benefit from Navigator interventions.

· Manage administrative systems and functions, ensuring service user forms, databases, contact files and emails are kept updated and secure in line with the Data Protection Act, our Confidentiality and Consent Policies and GDPR principles.

· Collect and record evidence of project outcomes, to assist with the evaluation of Navigator.

· Work within and comply with Medics Against Violence and local NHS policies.

· Continually develop a personal level of awareness and knowledge of the issues around all forms of violence, complex social presentations and their causal factors.

· Actively research and network with other relevant organisations working in the local area and build strong partnerships with them, ensuring Navigator offers as diverse sign posting options as possible.

· Actively participate in staff meetings, governance groups, case conferences, risk management meetings, session evaluations, supervision/reviews and planning sessions.

· Participate in Navigator’s development by feeding back to Line manager and governance groups on the needs of the service user group and the on-going development of the service.

· Assist in maintaining good working relations with stakeholders, project partners and with other agencies and to represent Navigator and Medics Against Violence at external meetings and in the media as appropriate.

· With guidance and support from the organisation, undertake continuous professional development, through attendance at courses and other educational activities relevant to the role.

· Fully participate in your own work supervision and appraisals.

· To work as a member of the wider team and assist as required across all the organisation’s project (this will be minimal).

· Strictly adhere to Safeguarding policies from Medics Against Violence, NHS health boards and local authorities, reporting any identified concerns to the responsible clinical staff at hospital and a line manager.

Work remotely

• No

Job Types: Full-time, Fixed term contract
Contract length: 18 months

Salary: £20,000.00-£25,000.00 per year

Benefits:

• Company pension
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
All staff are required to wear appropriate PPE while in the hospital setting, this is provided. While doing outreach work staff are expected to comply with relevant Scottish Government guidelines

Application question(s):

• After reading the job description please indicate why you think you are a good fit for this position
• Do you have an SVQ?

Education:

• GCSE or equivalent (preferred)

Experience:

• Support work: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Shift availability:

• Day shift (required)
• Night shift (required)
• Overnight shift (required)

Work Location: In person

Application deadline: 21/05/2023
Expected start date: 19/06/2023