Role Overview & Mandate
Executive Summary
The Role: The Sales Operations Coordinator, EMEA is responsible for providing CRM support to the EMEA Growth and Client Teams at...
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The Role: The Sales Operations Coordinator, EMEA is responsible for providing CRM support to the EMEA Growth and Client Teams at Media.Monks. You will work closely with the Global Sales Operations Manager to support with inbound Lead management, new user onboarding and training, ad hoc reporting/Salesforce projects, and more. You will work with another regional Sales Operations Coordinator to own data quality in Salesforce, ensuring that Account, Contact, and pipeline data in Salesforce is as clean and accurate as possible.
Key Responsibilities Include:
- Partner with the io.monks team to work in a Salesforce case queue managing requests from the organization such as Account Creation requests, Account ownership changes, reporting requests, and navigation assistance.
- Manage Salesforce user requests, system troubleshooting, and system escalations.
- Perform monthly pipeline and Account audits to ensure Salesforce is the source of truth.
- Monitor Opportunity lifecycle management by the various Media.Monks teams and identify gaps in data management.
- Onboard and train new team members onto Salesforce.
- Proactively ensure we capture the right Data in Salesforce Sales Cloud using Demandbase (or other tools).
- Maintain and update documentation on sales processes and relevant sales training materials.
- Assess and learn new technology platforms for use by either the io.monks or Media.Monks Sales teams.
- Manage queue of inbound Sales/Marketing as well as Partnership Leads, vetting and reassigning to Growth/Client Leads accordingly.
Qualifications:
- You have a knack for working well with a wide range of people and teams.
- You have 2+ year of hands-on Sales experience or experience supporting Sales teams.
- You are interested in Sales Operations and CRM systems.
- You have Salesforce Sales Cloud Experience or experience on another CRM platform (Microsoft Dynamics, HubSpot, etc).
- You enjoy doing whatever it takes to execute on complex projects.
- You have a process-oriented mindset and ability to execute.
- You are extremely detail-oriented and excel in analytics and problem-solving.
#LI-BK1 #LI-Hybrid
About Media.Monks:
Media.Monks is on a mission to create a new future for this industry. Our vision? Build everything with a belief that changing for good comes from changing who does the work. Yep, that means you. Welcome to the party—one global, cross-cultural collective with a passion for using our skills to create better and a better world. That's how we're able to connect the dots between data, content, digital media, and technology from everywhere we are—a true end-to-end model. Joining the Media.Monks collective means having the opportunity to create award-winning work with some of the most gifted, focused, joyful, talents from all over the world.
At Media.Monks, you'll be joining a highly ambitious company on a global mission to win the decade by changing the industry for good. Partner to 8 of the 10 most innovative companies in the world, Media.Monks works with established as well as up-and-coming global, regional, DTC and B2B brands, helping them own their data and build out customer ecosystems to elicit smart, efficient, high-impact engines for growth. We deliver table stakes quickly, creating cost efficiencies from day one to push up the creative effectiveness of our work with every cycle.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
