Role Overview & Mandate
Executive Summary
An Operations Manager will manage, co-ordinate, support and control the activities of the management team within their venue WHY...
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An Operations Manager will manage, co-ordinate, support and control the activities of the management team within their venue
WHY WORK FOR MAVEN?
- Generous salary package (Based on experience)
- Half price food and drinks at any ETM Group or Maven Leisure venue, for you and up to 5 friends - any day, any time.
- Your birthday lunch in your venue is on us
- 48 hours per week contract
- Free counselling, legal advice, and access to hardship grants through our 24/7 employee helpline
- Membership of Wagestream, which allows you to access up to 40% of your earnings between pay dates
- An extra day of holiday added to your allowance each year you're with us, up to 5 extra days ( this is after 2 years service)
- Generous employee referral scheme: £400-£1000
- Money off your shopping at many high street stores
- ETM has partnered with Otolo to provide mentorship programmes to inspire and promote working within hospitality
ABOUT US
Nestled in the heart of Monument, Wagtail is London's newest rooftop destination. Spectacular London panoramas from the iconic St Paul's to Tower Bridge open up beautifully from the 360 degree open terrace and private dining room.
Maven Leisure is a new and expanding London based hospitality group with a rich collection of bars and restaurants. we are all about quality, personality and making memorable experiences for our guests.
Being part of our Maven family, you must live by our EPIC values of excellence, passion, integrity and challenge, and you must be able to live these within the front and back of house team.
ABOUT YOU
An ideal Operations Manager will
- Contribute to the selection, appointment, induction and training of managers to ensure that they have the skills and experience necessary to achieve the required business objectives
Provide enthusiastic leadership, clear objectives and an example of effective management to the management teams - Ensure that regular appraisals and performance reviews for management and staff are carried out and that all statutory and operational training needs are satisfied in line with brand and Company directives
- Carry out regular restaurant visits, both announced and unannounced, in order to audit compliance with legislative and Company requirements and to monitor guest service and food quality standards.
- To effectively contribute to periodic meetings with colleagues and superiors ensuring that all necessary information is provided to them
- To develop with each site Manager an annual business development plan and to monitor the implementation of the plan
- To contribute to the development and agreement of site budgets and forecasts
- To control overhead expenditure
- To ensure that the sites are maintained to an acceptable standard and that the décor, fittings and fixtures are cost effectively maintained to the brand standards
We know hospitality can be hard work, but it's very rewarding! As part of the Maven family, we always pull together with smiles on our faces.
ETM are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
